AddressCompany:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Reporting directly to the External Training Manager, this position is a Head Office based Training Services role. This role will be responsible to work as the conduit between internal and external customers, ensuring Finning’s commitment to customer satisfaction. Active in the external customer after sales training support, this role will streamline processes, and coordinate customers requests as outlined below.Job Description:
- Action incoming customer requests in an effective and timely manner. This role serves as the main Technical Training contact for all customers and will be required to provide exceptional customer service for all incoming training requests. In addition to your direct e-mail inbox, it is required to monitor and action incoming requests to the Training Solutions e-mail inbox for general customer inquiries. Working with the customer or their account rep, instructors and mangers to organize class duration, dates and locations. Follow up on the status of learners from point of enrollment to course completion and certification; invoice/journal voucher and note no shows, cancellations and any issues that arise. Provide certifications documents.
- Financials; In this role, a full understanding of how Technical Training supplies quotes, PO's and invoices is a requirement. Quotes are supplied to customers on a regular basis, with an immense amount of incoming requests. Customer contracts and PO’s are sent to the customer coordinator and filed accordingly. A full understanding of Infor is required to issue all invoices and PO's on behalf of the Technical Training Department. Updating of the Access Database will be required to track all financials and provide reporting to management as required.
- Filtering calls and e-mails from the branches with training inquiries such as; upcoming classes and what is required for them to attend training (establishing a branch contact and educating them on the processes for enrolling and specific training plans), sales reps requesting customer training, educating them on the use of the LMS system and ensuring their training targets are met each year.
- Administration; Update all spreadsheets and documentation around customer training on a regular basis. Provide the external website team with updates to the Technical Training schedule and developments in current and new courses available. Order customer gifts and track inventory accordingly.
- Provide support to other teams associated with Customer Training, such as; Operator Training and AHS Training. Supporting other internal departments within the customer training profile is crucial to ensure customer satisfaction. Implementing Technical Training’s customer process throughout the business to ensure an overall positive impact on all customers.
- Provide support to management with customer RFP/RFQ’s and all other high-level project related requests.
Education & Experience:
- Post – Secondary education in a relevant field
- 2-3 years experience in an administrator role
- Technical aptitude and familiarity with Caterpillar product is an asset
- Proficient in MS Office applications (Excel, Word, PowerPoint and Access) as well as, Adobe, Infor, Blackline, SharePoint, OneDrive (OneNote), Saleslink and Caterpillar resources
- Comprehensive understanding of LMS functionality and how it is utilized by the different areas of the business
- Product knowledge with a degree of technical aptitude is an asset
We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
