Technical Training Coordinator

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The role of our Technical Training Coordinator is essential to ensuring that our Product Marketing team is enabled to meet the evolving needs of our customers. This role will assist in implementing our training delivery strategy by leveraging data and feedback that drives decision making for our training offerings. This includes the opportunity to evaluate and deliver training, track our progress against training goals and delivering excellent internal and external customer service to all that are engaged in the training process.

This position reports to

Global Segment Manager

Your responsibilities

• Assist in managing the managing the training delivery process including aligning the appropriate courses, products, and materials to the target audience.
• Assist in curating, identifying, and evaluating appropriate training courses for customers.
• Prepare training materials and equipment needed for new product trainings.
• Leverage data and feedback to determine pricing for standard and customized courses.
• Ensure internal compliance with all relevant internal resources for all documents needed for invoicing and budgeting.
• Coordinate Continuing Education Credits (CEU) program, including instructor certifications and credit tracking.
• Maintain all industry standard or required certifications i.e. Ocal Installation Certified Contractor.
• Execute online distributor training program, including content development, maintenance and tracking.
• Ensure excellent customer service and secure high level of customer satisfaction through enrollment, scheduling, and training processes.
• Ensure that all materials including products, tools, peripherals, and documentation needed for training courses are in place for training and tracked for future use.

Your background

• Associate’s degree in business, human resources, marketing, engineering, or related fields required.
• 5+ years of experience in executing and delivering product specific sales/marketing/product management training relevant industry.
• Candidate must possess a strong track record in the training space including needs assessment, training delivery (virtual and in-person), implementation of training KPIs, measurements of training success and knowledge retention.
• Strong data analysis, organizational and problem-solving skills.
• Excellent presentation, written and interpersonal skills are required. PowerPoint proficiency a plus!
• Professional certification in training is highly preferred.
• A collaborative, solution-focused approach, with strong communication and relationship-building skills
• A results-oriented professional with strong common sense and strong business acumen.
• Have a passion for results. Drive high standards and tenacity when working to meet or exceed challenging goals; deriving satisfaction from goal achievement to continuous improvement.
• Ability to work in a global, complex, matrixed structure
• Demonstrated ability to work in a fast-paced environment and manage competing priorities. workload.
• Candidate must already have a work authorization that would permit them to work for ABB in the United States.

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day – orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid