Training Specialist

About PSD Citywide

PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

PSD’s service areas are configured to meet three essential needs for governments: policy research and analysis, high-performance technology, and credible data. Through our infrastructure consulting and advisory practice, we work with decision-makers to refine organizational systems, programs and processes for better corporate outcomes.

As we continue to grow, PSD Citywide is looking to add a dynamic Training Specialist to our Implementation team. This is a Full Time Remote based role within Canada.

Job Description

As a Training Specialist you will be responsible for designing, developing, and delivering training programs to PSD Citywide clients, ensuring they have a comprehensive understanding of our software products. The ideal candidate will possess excellent communication skills, in-depth knowledge of software applications, and the ability to facilitate engaging and effective training sessions.

Responsibilities & Duties

• Develop and deliver training programs for end-users, administrators, and other stakeholders on our software products.
• Design and update training materials, including manuals, presentations, and online resources, to ensure relevance and effectiveness.
• Conduct comprehensive internal training programs for employees on the effective use of our software products.
• Collaborate with the product development team to stay current on software updates and new features, incorporating this information into training programs.
• Conduct needs assessments to identify training requirements and customize programs accordingly.
• Provide one-on-one or group training sessions, either in person or through virtual platforms, to accommodate diverse learning styles and preferences.
• Evaluate the effectiveness of training sessions through participant feedback and assessment results, making adjustments as needed.
• Ensure that client facing user guides and internal training materials are up to date.
• Maintain current knowledge of industry trends and training best practices to continuously improve training programs.
• Collaborate with the sales and customer support teams to address customer training needs and contribute to customer success.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years experience as a Software Trainer or similar role.
• Strong knowledge of the general function of software applications.
• Excellent communication and presentation skills, with the ability to convey technical information in a clear and understandable manner.
• Experience with instructional design and adult learning methods.
• Familiarity with different training methods and techniques, both in-person and virtual.
• Ability to adapt to different learning styles and effectively engage diverse audiences.
• Detail-oriented with strong organizational and multitasking abilities.
• Certification in training or instructional design is considered an asset.
• Experience with e-learning platforms and tools.
• Experience with modern training tools including video editors, AI training video generation, and learning management systems.

Recruitment Process

All resumes will be reviewed for experience working with key technologies. Only those who qualify will be contacted for an initial screening interview. We strive to provide a quick recruitment process, but to find the right candidate for the job the process may take up to a month to complete. We make every effort to follow up with every candidate regarding the next step in the process.

Phone Interview

If you are invited to a screening interview you will discuss your experience with one of our People and Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

Virtual Interview

Candidates invited to an in-person virtual interview will meet with the department Manager and a member of the People and Culture team. This will allow the candidate to get to know the team as well as learn more about our processes, culture and growth opportunities we have at PSD.

Why work with PSD Citywide?

Employee personal and career growth is important to us and we will encourage you to pursue the things you care about. We have a mentoring program that matches you with a peer in your department for your first three months to ensure you get fully acquainted with your position. We also encourage continuous learning through a Training & Development program allowing our employees to fully explore their interests and contribute to different product and service development teams at PSD.

Employee Benefits

• Competitive Salaries
• Full Benefits Package
• Relocation Assistance Program
• Company Matched RRSP Contributions
• Flex Hours & Paid Time off
• Social and Charity events and initiatives

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.
We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.