Transporation Operations Manager

Messenger Freight Systems is a privately owned business for the past 58 years. We operate a second terminal in Cambridge ON. We offer competitive compensation, challenging work, a positive & healthy workplace environment, workplace flexibility, and the opportunity to work with a supportive team that is highly motivated and driven to grow, perform and remain competitive in the transportation/warehousing industry.

SUMMARY OF POSITION

We are looking for an experienced Transportation Operation Manager to join our team. The qualified individual will work as a member of our Operations Team to communicate effectively with customers, our drivers, internal staff, and management team.

• Lead and manage a fast paced and high-volume dispatch operation
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
• Make informed decisions based on safety, service, customer service and productivity standards, with an understanding of company processes, policies, and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Achieve revenue goals
• Understanding and use of key metrics used to manage operation performance, including load factor, on-time delivery, freight increases, and rating metrics
• Recognize problems and work with others towards a practical and speedy resolution.
• Other related duties as may be required.

QUALIFICATIONS AND REQUIREMENTS

· Solid understanding of the Supply Chain and Logistics

· Dedication to a 24/7 transportation and warehousing operation

· Required to work various shifts/scheduled to accommodate sudden and changing needs and events

• 10+ years dispatching experience required and asset with knowledge of flatbeds, containers, long and short haul operation, cross border, and interprovincial and its associated laws
• 5+ years in a strong Management/Operations role for Transportation leading a team of front-line employees
• Contributing to the development of and managing to an annual operating budget.
• Strong leadership skills, including the ability to get things done through others and people development and provide constructive feedback in conjunction with the management members
• Good communication skills, verbal and written
• Detail oriented with excellent follow-up, problem solving and influencing skills
• Ability to multitask and prioritize workload

DAY TO DAY OPERATIONS SKILLS:

• Schedule, Plan and Dispatch Trucks/Drivers with the assistance of the dispatch team
• Book, change & cancel pickup/delivery appointments.
• Communicate with customers, shippers and receivers to coordinate pickups and deliveries and also our internal warehouse staff.
• Handle customer inquiries in a timely, professional manner.
• Strong verbal and written English communication skills.
• Proficient with the use of a computer, including but not limited to the use of Microsoft Office Software and Isaac Instruments Tracking System is an asset.
• Proficient knowledge with Fleet Manager is a must.
• Determine efficient and safe routing methods of transportation.
• Manage scheduling of shipments and notify departments or customers of arrival/pickup dates
• Customer meetings
• Obtain trucking rates for incoming/outgoing shipments.

COMPENSATION: Competitive salary & benefits package

WORK REMOTLEY:

• No

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, Messenger Freight Systems fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Wellness program

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Supply Chain & Logistics Occupations: 10 years (preferred)

Work Location: In person

Application deadline: 2024-02-21
Expected start date: 2024-03-04