Travel Agency Manager

Work setting

• Retail business
• Travel wholesalers

Responsibilities

Tasks

• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve problems that arise, such as customer complaints and supply shortages
• Plan, organize, direct, control and evaluate daily operations
• Recruit, hire and supervise staff and/or volunteers

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• Point of sale system
• Electronic scheduler
• Accounting software
• Database software
• Project management software
• Inventory control software
• Electronic mail
• Spreadsheet

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Willing to travel
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan

Long term benefits

• Maternity and parental benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Parking available
• Travel insurance