Unit Claims Manager - Accident Benefits

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Claims Manager, Accident Benefits, to join our growing team! As a Unit Claims Manager, you will be responsible for providing leadership and technical expertise to a team of claims professionals. You and your team will be accountable for providing quality service, completing work processes effectively and efficiently, and continuously identifying areas of improvement.

This position could be available in our Moncton, NB, Dartmouth, NS or St. John’s NL offices, dependent on the location of the successful candidate.

What you'll do here:

• Participate in the development and implementation of business plans and manage operations to achieve key business goals.
• Provide effective leadership, motivate staff and be responsible for hiring employees and delivering performance feedback.
• Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees.
• Develop, recommend and implement management and organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements.
• Act in a consultative and advisory capacity on claims matters such as liability determination, policy interpretation and settlement negotiation to help resolve claims-related issues.
• Liaise with other claims experts on technical and administrative issues.
• Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups.

What you bring to the table:

• Extensive experience helping customers through the claims journey
• Completed or working towards your Chartered Insurance Professional (CIP) designation
• Current or ability to be licensed in New Brunswick, PEI, and Newfoundland
• Experience in Claims and/or Insurance
• University degree or any combination of training and experience deemed relevant for the role
• Proven ability to coach and develop staff
• Ability to lead and influence
• Excellent customer service skills
• Knowledge of provincial legislation governing auto insurance
• Excellent communication and interpersonal skills with all levels of staff

#LI-CLAIMS

#LI-HYBRID

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.