Video Conferencing & Collaboration Services Technical Analyst

 
Competition:          #41668
Salary:                    $2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14)
Position Type:        Temporary
Benefits:                 Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension
Location:                Halifax
Department:           Cyber Security and Digital Solutions
Union Status:         NSGEU-NSPG
Closing Date:        February 19, 2024 11:59PM Atlantic Time
 
ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission. 
At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians. 
Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province. 
Join us at CSDS as we shape the future of digital services in Nova Scotia,
and make a real difference to Nova Scotians
The Mission:
As a Video Conferencing & Collaboration Services Technical Analyst, you will be part of a multi-disciplinary team working alongside technical architects, specialists, and product managers.
Do you thrive on new and innovative efforts that make a positive difference in people’s lives? 
Are you one who moves beyond the status quo and has a track record of helping organizations adopt new, digital ways of doing business? Do you want to be a part of a team focused on modernizing government and Healthcare through digital services? 
If so, then you will want to be a part of our Digital Communications Team. Here is your chance to tell us what distinguishes you from others and how you would create value for the Government of Nova Scotia.
Who You Are
You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams. 
You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.
Primary Accountabilities
Reporting to the Manager, Video Conferencing & Collaboration Services, the Technical Analyst (CSO 3) specializes in multiple area(s), providing guidance and support services. This role ensures effective availability, deployment, decommissioning and maintenance in their specialty area(s) related to hardware, infrastructure, software, Video Conferencing, peripherals, communications equipment and IT assets for the Government of Nova Scotia in a manner that meets or exceeds the established customer service standards. This is a key role in our department and supports the core ITIL Service Support processes to ensure client excellence is provided at all times.   
The key responsibilities you will have are:
 
-M365 Specialist in Teams
 
-Microsoft Teams Rooms (MTR) setup and maintenance
 
-Provincial Poly Video Conferencing infrastructure support and maintenance
 
-Tier 1 and 2 support of the Provincial Virtual Care network
 
-Maintaining and monitoring Digital Signage hardware and software
 
-Maintaining and monitoring Mass Notification SaaS
 
-Incident resolution and tier 1 escalations
 
-Change management submissions
 
-Participate in cross functional/cross departmental projects
 
-Work with other members of the multi-disciplinary team to turn requirements into user-centered services and help promote best practices
 
-Work across government and with various stakeholders and sectors to build collaborative relationships.
 
-Exhibit exceptional client service skills and provide timely and efficient service delivery within established standards
 
-Ensure end-users are well-informed of the necessary steps to resolve their issues 
 
-Maintain a professional and positive attitude when interacting with end users, partners and coworkers.
Qualifications and Experience
 
To be successful in this role, you will possess a bachelor’s degree in computer science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).
You will also have the following skills or experience:
-Three plus (3+) years practical experience administering Microsoft Teams, digital signage and mass notification applications.
 
-Two plus (2+) years working experience with HP/Poly Video Conference line of products.
 
-Knowledge of M365 applications in an enterprise.
 
-Strong communication skills (both verbal and written).
 
-Interpersonal skills with the ability to interact effectively with clients, staff, peers, and leadership.
 
-The ideal candidate will be flexible and adaptable to changing business priorities.
 
-Experience in Healthcare IT preferred.
 
-Knowledge of Government IT Security policies and procedures is considered an asset.
Assets
 
-In-depth knowledge of Microsoft Teams.
 
-Experience in managing HP/Poly Video Conferencing tools and equipment.
 
-Experience with Carousel and BrightSign Digital Signage equipment and tools.
 
-Aptitude for self directed learning.
 
-Interpersonal skills with the ability to interact effectively with clients.
 
-Experience supporting mission critical, enterprise environments, 24 x 7 x 365.
 
-Knowledge of ITIL processes and standards.
Working Conditions
Will be required to be available for on call/overtime support after normal business hours due to the nature of the business. May be required to travel to locations across the Province of Nova Scotia to perform hardware and/or software maintenance as needed.
 
Additional Information
This is a temporary position that may be extended. A Temporary Employee shall be paid the applicable Collective Agreement rate of pay plus eleven percent (11%) biweekly in lieu of benefits.
Benefits & Perks
At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities: 
-Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.                   
                                                                 
-Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement. 
 
-Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.                     
 
-Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules. 
 
-Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.   
 
-Support in Times of Need: Receive short- and long-term disability assistance when required. 
 
-Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province. 
 
-Growth & Development: Open doors to professional growth within the CDSD and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT. 
 
-Lifelong Learning: Continuously expand your knowledge and skills through training and development programs. 
 
-Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact. 
 
Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government. 
Pay Grade:  PR 14  
Salary Range:  $2,640.65 - $3,215.50 Bi-Weekly
 
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply c