Waiter/Waitress - Food And Beverage Services

Work setting

• Restaurant

Responsibilities

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Order and maintain inventory of wines and wine glassware
• Serve food and beverages
• Take orders and relay to kitchen and bar staff
• Train staff
• Assist clients/guests with special needs
• Provide customer service

Credentials

Certificates, licences, memberships, and courses 

• Smart Serve

Experience and specialization

Computer and technology knowledge

• Point of sale system

Additional information

Transportation/travel information

• Own transportation
• Valid driver's licence
• Public transportation is available

Work conditions and physical capabilities

• Bending, crouching, kneeling
• Physically demanding
• Standing for extended periods
• Work under pressure

Weight handling

• Up to 9 kg (20 lbs)

Own tools/equipment

• Uniform

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player