Watersports & Education Assistant Manager

Join The Kelowna Yacht Club Team!

Renowned for delivering outstanding lakefront, year-round sports and social programming for all ages. As Canada’s largest fresh-water marina, with over 4000 members the Kelowna Yacht Club has been building careers since 1945.

In fact, we pride ourselves on creating an exceptional Member and public experience thanks to an equally exceptional team. We know that our staff are vital for the success of the Club, which is why we hire well and enjoy developing and rewarding our team.

As an employee, you will enjoy flexible hours and discounted meals, merchandise, and rentals. Our warm and welcoming work environment also boasts the best lakefront location in town.

If you’re an enthusiastic team player that’s looking for a career, or a seasonal position at one of the Okanagan’s top waterfront venues, the Kelowna Yacht Club may be a good fit.

Summary:

Under the supervision of the Sailing and Watersport Operations Manager, this position entails helping set-up and run the Watersports and Education Department at the Kelowna Yacht Club. We are looking for a hard-working, self-directed individual who enjoys the outdoors and puts a premium on customer service. Leading staff, assisting members, maintaining equipment, and enforcing safety measures according to Kelowna Yacht Club and Transport Canada standards will all be involved in this position. This involves working hand in hand with the Watersports and Education Team in the Rentals, Watersports, Sailing School and Boating Safety Departments.

Responsibilities:

· Assisting the general manager in organizing, planning and implementing strategy

· Coordinating day-to-day operations

· Brief and debrief with the team every day, keeping a strong and energetic attitude

· Help staff in their daily decisions (effective and professional)

· Supervise dock activities, ensuring the safety of staff, volunteers, campers, and KYC members

· Orchestrate customer service needs and requests

· Communicate effectively with campers, members, KYC staff, directors, and all other contacts

· Maintenance and repairs of all equipment throughout the summer

· Ensure boats are running well, clean, fueled, and ready at all times

· Assist with repairs and maintenance at the end of the season

· Assess day to day and seasonal needs

· Understand the importance of safety regulations

· Assist Marine Mechanic with bookings, charges etc.

· Answer emails and calls

· Manage bookings, charges etc. online

Pre-requisites:

· Pleasure Craft Operator Card

· Boat handling experience

· Physically able to lift kayaks, paddleboards, and fuel tanks.

· Standard First Aid and CPR Level C

· Experience in evaluating staff

· Experience in leadership roles

· Ability to plan and organize

· Strong problem-solving skills

· Great interpersonal skills

· Understanding of customer service principles and practices

· Excellent multitasking skills

· Basic experience and skills using Microsoft Office (Word, Excel, PowerPoint)

*The Kelowna Yacht Club may be able to assist you in attainment of these qualifications prior to the start of the season*

Your Contributions:

· Provide a safe and fun environment on land and on the water

· Be a positive team leader

· Promote and develop safe boating in the Okanagan

· Provide a high level of customer service

Schedule: Seasonal (March-October – Full time)

Benefits:

· Competitive salaries, performance bonuses and paid orientation sessions

· Opportunities to participate in racing, private lessons, race committee, After School Sailing, regattas, keel boat sailing and adult sailing programs to earn additional remuneration

· Uniforms

· Free use of Paddleboards and Kayaks

· Discounted Meals, Merch and Boat Rentals

· Coaching development opportunities

Job Types: Full-time, Seasonal

Salary: $21.00-$24.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Expected start date: 2024-03-01