Wfs - Branch Manager

POSITION OBJECTIVE:

The Branch Manager is accountable to provide a high level of leadership in fulfilling the sales, service, and operational objectives of the assigned branch(es) as well as creating an environment where team members grow and develop.

KEY DUTIES AND RESPONSIBILITIES:

Business Leadership

• Translates leadership and strategic direction for branch team members
• Communicates and executes a sound business strategy to team members that embraces change management
• Makes sound, fact-based business decisions to support the needs and objectives of the business, while ensuring our principles remain at the heart of these decisions (Start with the Customer, Embrace Curiosity, Act With Intent, Compete With Urgency, Win as One Team, Invest in Our Success, Do the Right Thing)
• Leads the team to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location's efforts for all customer interactions within assigned branches
• Builds strong internal and external partnerships to facilitate success and embed and execute our company strategy to assigned branches
• Takes measured risks while being mindful to balance service, cost, ethics, and integrity
• Develop and execute a sales and marketing plan, that includes the showroom, and is designed to grow market share of counter and will call sales
• Develop and lead a customer driven sales and service culture in the branch
• Present business results during Quarterly Business Review

Operational Excellence

• Responsible for implementing the Branch Network strategy in assigned branch(es)
• Understand and drive the Key Performance Indicators driving service excellence
• Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value-added activities
• Implements proper staffing strategies to ensure flexibility to the needs of the business as well as payroll budgets
• Effectively monitors P/L reports to achieve the assigned sales and expense target
• Dedicates self and team to Operational Excellence by complying with all WFS Ltd. standard operating procedures
• Leads a branch that proudly represents WFS Ltd. service and commitment to the customers and team members
• Care and control for Inventory Management of assigned branch
• Maintains safety and security for all team members and customers
• Ensures the branch, surrounding landscape, and parking areas are properly maintained
• Ensure safety policies, procedures are followed, such as, WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
• Develop and maintain a well-rounded knowledge of products sold
• Ensure compliance of workforce with provincial regulations, codes and approved WFS Ltd. operating practices

Talent Management

• Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company
• Maintains an open mind to benefit from diverse thoughts and ideas
• Conducts performance review discussions to ensure that expectations/goals are set, monitored, and executed.
• Coaches the growth and development of branch team members using available resources
• Ensures key people drivers of Recruitment, Selection, On-boarding, Coaching, and Rewards & Recognition are executed and drive team member engagement
• Maintains regular and consistent communication to ensure team has all necessary information to provide best in class service
• Embracing and encouraging open-door feedback sharing culture

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Combination of post-secondary education and experience or five years equivalent experience that meets the role requirements
• Demonstrates the ability to implement initiatives, manages projects and demonstrates change leadership
• General business acumen including an understanding of financial operating statements and key drivers including P&L Statements
• Strong presentation skills
• Possesses effective time-management skills and a sense of urgency
• Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers
• Ability to work effectively with cross-functional work groups to develop integrated plans
• Excellent interpersonal, written and verbal communication skills
• Proven experience in a sales and service environment
• Proficiency in MS Office
• Previous experience with SAP would be considered an asset
• Bilingual in French and English where applicable
• Ability to relocate an asset
• Vehicle and Drivers' license required

Work Environment

• Position reports to Director of Operations
• Combination of time in branch as well as customer meetings in market (up to 20% in market)
• Significant daily interaction with team members, managers, customers, and local sellers
• Work is performed in an office, showroom or warehouse environment with a moderate noise level and frequent distractions
• Physical requirements may include reaching, grasping, climbing, standing, and bending. Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance
• Regular use of phone, computer, keyboard, and mouse

Impact

• Manage a team of 6+ (FTE) Team Members
• Responsible for growing will-call and counter sales
• Responsible for overall look and feel of the branch including the branch physical assets as well as it's visual image
• Responsible for safe keeping of the branches physical inventory
• Responsible for local P & L

Working Relationships

Must be able to collaborate effectively with the following groups:

• Customers
• Vendors
• Contractors
• Sales
• VMI Customer Service Team
• Operations
• Product Management
• Transportation
• Finance
• Human Resources
• Environmental Health & Safety
• Branch Peers

If you don't meet every qualification, know that at WFS Ltd. we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every skillset in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WFS Ltd. strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of the WFS Ltd. hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role, and/or into a leadership position.

WFS Ltd. is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.