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Form of workJob Summary
Specialists, Canada Life Assurance, other internal partners as well as a large processing component. Aside from
this you will have the opportunity to learn other responsibilities in the Creditor Service Support Team. The
successful Candidate will provide professional, attentive and accurate service to our internal partners at first
point of contact. You will be responsible to meet the immediate needs of the client/partner by processing tasks
as required and resolving issues. You will also take accountability to accurately complete transactions and deliver a superior client experience with every interaction, and your primary goal is to provide right solution to our clients/partners, understand their/business needs and respond with the appropriate service or product offering.
Job Description
Provide consistent service within established Client Service Commitments/Service Partner Commitments and seek to improve the quality, timeliness and consistency of processing operations.
• Identify and recommend solutions to recurring errors and servicing gaps to Manager.
• Support revenue growth and focus on other opportunity spotting initiatives, while contributing to the overall success of the team by sharing new ideas and best practices.
Support the review of function timings and report to lead
• Ensure all authorities (SECAF, anti-money laundering, systems access etc.) are adhered to, reviewed and understood.
• Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration.
• Ensure all documents are examined for completeness and accuracy, and take appropriate steps to correct for client.
Job Skills
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