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Form of workJob Summary
functional stakeholder teams for small to large-scale projects/initiatives and have a clear focus on RBC Vision and Values, while attaining specific business strategies and an enhanced client experience through ongoing efficiency and effectiveness policy/process improvements.
Job Description
- Investigate and analyze processes and systems, ensuring traceability of requirements to deliverables
- Partner with Subject Matter Experts and stakeholders to create and translate business requirements and user stories into functional/technical/systems use cases for implementation
- Define scope and deliverables to align with stakeholder expectations and recommend business solutions that satisfy sponsor/stakeholder needs, continually exploring and assessing options for value-add to clients
- Define acceptance criteria, help Quality Assurance (QA) with test cases/test data, review defects arising from testing and work with stakeholders to resolve them, help identify risks/issues and recommend mitigation strategies
- Effectively communicate and function as a liaison between stakeholders, cross-functional teams, vendors and the project team to strengthen relationships and collaborate to get things done
- Research project related resources, vendor portals and project documentation to learn new processes and apply learning to current projects
- Apply an end-to-end methodology approach, analyze large data sets to identify patterns and structures, seek out organization knowledge to understand innovative solutions to improve methods and get work done
- Triage and resolve escalations/incidents at first point of contact and/or escalate issues, risks and technology related problems
- Support projects and, in partnership with our Cards Supplier QA team, support the User Acceptance and Post Implementation Testing process
Job Skills
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