Account Manager

Reporting to the Regional Sales Manager, the Account Manager sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

This role will involve a hybrid arrangement, combining both in-office and external client-facing responsibilities.

KEY ACCOUNTABILITIES

1- Consistently exceed existing customer expectations when processing quotations, orders, reports, RMAs and answering technical questions while offering value added solutions to each customer exchange in order to meet sales objectives (Sales $, GP $ & Margin);

2 - Proactively research and develop new business opportunities and market Noramco products and services to new potential clients;

3 - Conduct market research of products and pricing for the purpose of promoting new products;

4 - Work cooperatively with teammates in the administration of sales transactions;

DUTIES

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfills their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Sales Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS:

• Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;
• Good English communication skills written and spoken
• Demonstrated people skills;
• Excellent communication and organizational skills;
• Product knowledge;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).

What’s in it for you
Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. Guillevin has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.

What we offer:

- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.

- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.

- Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:

• Health, dental, paramedical & vision care, and prescription medication
• Short- and long-term disability benefits because you never know what the future holds
• Supplemental Health Insurance
• Life insurance
• Employee Assistance Program (EAP) with Telemedicine
• Travel Insurance

- Reimbursement of training expenses to acquire new skills and advance your career within the organization

- RRSP with generous employer contribution

- Possibility of contributing to a TFSA with a favorable group rate

- Post-graduate scholarship program for children of our employees

- Employee discounts on purchases

- Free parking

- Electric vehicle charging stations in many of our locations

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Application question(s):

• Why do you want to work for us?

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Inside sales: 2 years (preferred)
• Processing quotations/ orders/ reports/ RMAs/ technical Q's: 2 years (preferred)
• Researching & developing new business opportunities: 1 year (preferred)
• Conducting market research of products & pricing: 1 year (preferred)
• Selling Wire and Cable: 1 year (preferred)

Work Location: In person