Case Manager (Wfh) - Calgary

Who we are:
The Easy Legal Group of Companies is a specialty lender. It services the Canadian Legal sector, including the clients and the service providers involved in their cases. It is registered to conduct business in Ontario, B.C., Alberta and the Atlantic provinces and services are delivered through four brands: Easy Legal Finance, Rhino Legal Finance, Seahold Legal Finance and Settlement Lenders.

Job Summary:
The Case Manager is a client service role that interacts extensively with various parties involved in the litigation/family law process involving clients and lawyers, as well as team members. This position involves the gathering of information both verbal and written, in order to approve or decline a litigation/divorce loan.

This is an ideal role for a strong team-player with insurance or personal injury experience who is meticulous, enjoys working with people and is able to deliver accurate results on required deadlines. This role will require a flexible individual to adapt to the growth of the business and this dynamic company.

Location and Work Hours:

• This role is fully remote and requires the applicant to have an effective home-office set-up.

• This role will be posted in Alberta and Ontario: Working hours must be flexible to support clients in different time zones.

Employment Type:

• Full-time

Education/ Experience (required):

• Experience: personal and civil litigation experience (minimum 2 years)

• Education: Paralegal, law clerk or legal assistant

The successful candidate will:

• Conduct intakes with both clients and lawyers, of all new potential loans through email, telephone, and after-hours assignment, and set up into CRM system;
• Actively engage in verbal relationship building with both our external and internal clients;
• Provide a clear explanation of the loan process and product to all clients;
• Adhere and maintain diary follow ups on all files to ensure prompt disposition and repayment/collections;
• Maintain daily access in the telephone and chat queue;
• Incoming correspondence and or documents must be uploaded to the file and document the CRM system and documenting notes in accordance with our SOP standard

• Other duties as required, in order to support the team;
• Advanced computer skills;
• Excellent communication skills both verbally and written;
• Must be a team-player with a strong commitment to quality and customer service;
• Take ownership and accountability to solve unusual files;
• Meet all quality standards and expectations per file standard guidelines.

Compensation:

We offer a competitive package based on the qualifications of the applicant, which includes a salary, discretionary bonus and benefits.

We thank all candidates for their applications, however, only those under consideration for an interview will be contacted.