Account Services Lead

Account Services Lead

Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

What you’ll be doing:

• Responsible for the success of a $4-8M book of program business, with YoY growth and profitability targets.
• Lead/manage (pod) of 3-5 associates that have responsibility to execute customer account plans in a timely manner and that meet revenue and profitability targets.
• Work with the sales team to develop, own, and execute the program strategy/elements of program execution, including: development and delivery of the strategic business plan / client calendar for each account; inventory management; program profitability; execution of marketing activities.
• Ensure assigned programs meet launch dates, target expectations for margins, SKU count and budgets. Manage the relationship with primary customer program contacts.
• Manage all customer communication related to program executions: sets program strategy (including in-stock SKU count), communicates project updates, manages customer expectations, hosts “After Action Reviews”, manages any difficult conversations/addresses any customer issues in a timely manner and in order to meet internal SLAs.
• Participate in Customer Business Reviews to provide all program updates. Identify and close new opportunities within accounts.
• Develop forecasting and budgeting for assigned accounts.
• Manage to customer business and contractual requirements. Work with BD to support RFP and pitch projects. Work with the Marketing Specialist to drive organic, profitable growth and to manage inventory through marketing initiatives.
• Develop relationships with primary customer contacts to help grow/build/maintain positive relationships. Coach, mentor, train and influence their team to take positive action and accountability for their assigned work and professional development.
• Promote teamwork, accountability, and strong communication within team and across support teams. Responsible for onboarding and training team members, providing ongoing feedback and coaching, and performance reviews.

What you bring to the table:

• Product development, merchandising/buying, marketing, sales and account management experience
• Solid PC skills – primarily Excel, Word and PPT

What’s needed- Basic Qualifications:

• Bachelor’s degree or equivalent work experience
• 6+ years of business experience
• 2+ years of people management experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more