Admissions Coordinator

Position Summary:

The Admissions Coordinator is the initial contact person for individuals, corporations, mental health professionals, etc. wishing to obtain information related to Edgewood Health Network programs and services. As a brand ambassador for EHN Canada, the Admissions Coordinator plays an integral role by obtaining preliminary client information and screening for suitability of an admission to one of our facilities. The Admissions Coordinator will respond to crisis calls with appropriate counselling and recommendations and work towards filling available beds across EHN Canada. The Admissions Coordinator uses consultative selling, while providing emotional support to potential clients, with the goal of providing seamless entry into inpatient treatment for those struggling with mental health and/or addiction issues. We service clients across Canada and shifts vary according to business needs.

Duties and Responsibilities:

• Answers inquiry calls/chats/emails/faxes in a timely manner and assesses eligibility for further assessment or admission of potential clients.
• Provides information on programs and services available across the Edgewood Health Network or provides information/referral to external providers as appropriate.
• Conducts structured intakes and completion of financial and administrative forms as necessary.
• Utilize consultative sales skills to identify the best program fit for the client.
• Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
• Documents all communication with clients, family, and referents in CRM.
• Completes intake or admission documentation, consents or other forms as required.
• Prepare and maintain client files.
• Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required.
• Is flexible to the changing demands of the business unit, including changes in process or the addition of duties.
• Other duties as assigned.
• Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and on-call.

Basic Qualifications

• 2+ years of sales or customer service experience
• Highly skilled communicator, fluent in English, with a strong ability to interact effectively with all potential clients.
• Self-motivated, with a drive for over-performance.

Preferred Qualifications
· Proven success in overachieving quotas and targets.

• Excellent communication, teamwork, and people management skills.
• Ability to build pipeline and achieve acquisition/revenue targets.
• Exceptional interpersonal skills with demonstrated ability to effectively communicate and influence (written and verbal).

Employee Benefits and Perks

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through LifeWorks
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Remote or hybrid work models for eligible employees
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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