Address
Form of work
SalaryJob description
The Company: A very successful, short line machinery and aftermarket parts distributor located in Shelburne, Ontario. We operate a fast-paced business selling agricultural & Industrial parts & components to dealers across Canada.
Duties:
Provide exceptional Customer Service to clients via phone, email, and in-person.
- Handle customer inquiries, complaints, and requests in a professional and timely manner.
- Assist customers with product information, pricing, and order placement.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Receive, record and stock parts promptly and accurately.
- Upsell products or services to customers when appropriate.
Requirements:
- Excellent verbal and written communication skills in English.
- Strong Customer Service orientation with the ability to effectively communicate and empathize with customers.
- Proficient in order entry and computer skills, including Microsoft Office Suite.
- Ability to analyze customer needs and provide appropriate solutions.
- Ability to handle high call volumes while maintaining a professional demeanor.
- Ability to multi-task is essential
- Excellent phone etiquette and ability to handle difficult situations.
- Ability to lift up to 75lbs is a must.
- Agricultural parts knowledge an asset.
Skills:
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Order entry
- Fluent English communication skills both written and verbal
- Customer service orientation
- Phone etiquette
- Upselling techniques
- Analytical skills
This is an excellent opportunity for individuals who are passionate about providing exceptional Customer Service. If you meet the requirements listed above and possess the necessary skills, we would love to hear from you. Apply now!
Job Types: Full-time, Permanent
Salary: $18.00-$23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- farming or farm machinery: 2 years (required)
- Customer service: 2 years (preferred)
Ability to Commute:
- Shelburne, ON L9V 2Z4 (required)
Ability to Relocate:
- Shelburne, ON L9V 2Z4: Relocate before starting work (required)
Work Location: In person
