Tours/Rental Customer Service Associate

We are looking for new team members for our 2024 season to work with us as Customer Service/Sales and Bicycle Rental Associate.

As one of our team members, you will perform a variety of tasks, including

-Welcome guests and provide outstanding hospitable experiences for the guests and walk-in customers

- Process bike rentals

- Fit customers to bikes and explain how their bikes work (training will be provided)

- Listen attentively and give personal recommendations;

- Coordinate bike tour preparation and administration (greeting customers, bike fitting, signing waiver documents)

- Operate POS system and collect payment; ensure the smooth operation of customer check-outs at the cash register

- Clean and perform saftey checks on bikes upon return

- Keep retail space and floor clean and tidy

Requirements and qualifications

- Excellent oral and written communication skills in English and French (other languages would be an asset)

- Friendly, welcoming personality for all types of people

- Team player with a positive attitude

- Planning, organizational and tracking skills and attention to details

- Previous sales/Customer Services experience and commitment to providing exceptional and high-quality service

- Availability to work a variety of shifts: (Weekends, Days).

- Ability to stand for extended periods, work outside and to lift bicycles.

Training will be provided to successful candidates.

Availability and Schedule:

Our busiest times are weekends and holidays including long weekends. You may be required to work a varying work schedule in order to meet the needs of the business. This could include working on weekends especially long weekend. You will have weekdays off in lieu of working weekends.

Job Type: Full-time, seasonal, part-time May to August.
Pay: $17-$19 per hour based on experience and performance

How to apply:

Email your resume with a paragraph or 2 explaining why you think you would be a good fit for the position to info at escapebicycletours.ca

About Escape Bicycle Tours and Rentals

Escape Bicycle Tours and Rentals is an award-winning company that offers guided sightseeing bicycle tours and bicycle rentals to tourists, visitors and locals. We are # 1 tour in Ottawa recommended by visitors on TripAdvisor because we provide excellent service, care and products to our valued guests.

Why work at Escape Bicycle Tours?

We are a small company and love what we do. We are passionate about providing exceptional service and getting people super excited to ride bikes around Ottawa-Gatineau. We work hard and have fun while doing it. We are open to ideas, suggestions and trying new things. There are lots of opportunities for learning and growth with us. Ideally, we are looking for a candidate who would stay with us as we grow.

Job Types: Full-time, Seasonal
Contract length: 4 months

Salary: $17.00-$19.00 per hour

Expected hours: No less than 25 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Tips

Education:

• Secondary School (required)

Experience:

• Customer Service: 1 year (required)

Language:

• French (preferred)

Work Location: In person

Application deadline: 2024-04-25
Expected start date: 2024-05-04