Airport Operations & Guest Services Representative

About Us: The West Coast Fishing Club operates two luxury saltwater fishing lodges in Haida Gwaii delivering unparalleled fishing experiences and 5-star accommodations amidst the breathtaking backdrop of the rugged West Coast of British Columbia. Our commitment to excellence, attention to detail, and passion for hospitality have earned us a reputation as a world-class destination for anglers and outdoor enthusiasts alike.

Why work at WCFC? At The West Coast Fishing Club, we are committed to creating a spirit of employee camaraderie and providing the best the industry has to offer through competitive wages, quality uniforms, and a fun and supportive working environment.

Position Overview: We are seeking a detail-oriented individual to join our Richmond office team. This role involves ensuring smooth guest travel experiences, managing administrative duties, and providing front-office support. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently.

This is a seasonal position based at our Head Office, in Richmond, British Columbia. Employment contracts begin in mid-May and will run through to mid-September.

Responsibilities and Expectations:

• Travel with guests northbound and southbound to Haida Gwaii twice a week to assist with travel logistics and to provide on-site guest support. (Round trip travel within the day)
• Collaborate closely with internal teams to ensure accurate documentation for flights and other logistical arrangements.
• Prepare and organize various documentation related to guest arrivals and departures. This will include things such as manifests, luggage labels, and fishing licenses.
• Providing front-office support, which includes managing orders for necessary supplies.
• Maintain a high level of organization, professionalism, and friendliness in all interactions.

Qualifications and Assets:

• Previous experience in customer service, preferably in the hospitality or tourism industry.
• Comfortable with air travel.
• Strong organizational and communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively.
• Detail-oriented with a proactive mindset.
• Flexibility to adapt to dynamic work environments.

Benefits:

• Competitive salary commensurate with experience

Necessary availability: Wednesdays, Thursdays, Fridays, and Sundays.

We thank all interested applicants; however, only qualified candidates will be contacted.

To learn more about our guest experience visit our website: www.westcoastfishingclub.com

Job Types: Full-time, Seasonal

Salary: From $23.00 per hour

Schedule:

• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: In person