Address
Form of work
SalaryOverview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
1 to less than 7 months
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
Experience and specialization
Area of specialization
- Project management
- E-commerce
Additional information
Personal suitability
- Efficient interpersonal skills
- Team player
