Assistant Manager - Operations

JOB DESCRIPTION: Assistant Manager

Budget Rent A Car Calgary is looking for a full-time Assistant Manager for our airport location . As an Assistant Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.

You’ll start learning our business from day one while based out of one of our locations. You will be entrusted to serve customers and partners and the behind-the-scenes operational expert.

In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful.

Position Responsibilities include:

CUSTOMER SERVICE:

· Consistently deliver a level of service that meets/exceeds customer expectations and standards as defined by the company

· Recommend and develop plans to improve the delivery of service to customers.

· Resolve customer complaints within the authority as determined by the Operations Manager and efforts should be made that every customer leaves the location satisfied.

· Ensure all internal communications regarding accidents, claims, distribution, human resources, are executed in a timely manner.

OPERATIONAL:

· Perform Customer Service Representative tasks

· Coach and support CSRs to maintain or exceed standards of performance as outlined in their respective job descriptions and their personal sales goals

· Ensure professional image of property, staff uniforms and vehicles through maintenance and cleaning.

· Assist with staffing of location including scheduling and hiring & termination under the direction of the Location Manager.

· Assist with monitoring employee performance, conduct performance reviews and implement disciplinary action as necessary.

· Liaise with the Training & Development Manager and assist with training/coaching and development of employees and the establishment of individual goals.

· Communicate and introduce all company polices, programs and concerns.

· Maintain security and condition of company assets including building, vehicle inventory, equipment, cash, receipts and documents.

· To maximize efficiency and security of vehicles, ensure an accurate Lot List is completed and faxed to the Distribution Department three times a day.

· Conduct weekly reviews of all CSR’s as well as vehicle spot-check inspections to ensure consistency with company standards.

· Plan and schedule local staff meetings as required and communicate all internal information, including Memorandums.

· Ensure all location reporting and daily business is completed in an accurate manner.

· Monitor on day-to-day basis all overdue vehicles and communicate with the Distribution Department to minimize Budget’s risk.

· Liaise with other locations to help with fleet activity including in and out of fleet, vehicle movement from city to city and location to location.

BUSINESS MANAGEMENT & LOCATION PROFITABILITY:

· Under the direction of the General Manager and Location Manager, assist with developing forecasts for controllable expenses and vehicle requirements.

· Assist in accounts receivable collection.

· Meet or exceed projected revenue objectives

· Meet or exceed incremental sales objectives

· Ensure personnel costs are controlled and consistent with current business levels.

· Ensure all other controllable expenses fall within current business levels.

· Maintain or exceed planned vehicle utilization for the location.

· Submit regular Weekly Management reports.

· Attend and participate in all scheduled management meetings as may be required from time to time.

Your Qualifications:

· Bachelor's degree or Associate's degree is a plus

· Must have a minimum of two years experience in sales, customer service, management or leadership (examples include athletics, organizations/clubs, volunteerism or similar).

· Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.

· No drug or alcohol related convictions on Driving Record within the past 5 years (i.e. DUI/DWI).

· Must be authorized to work in the Canada and not require work authorization sponsorship by our company for this position now or in the future

· Strong work ethic

***Must be able to stand and walk for long periods of time.

***Must be okay to work outside in all types of weather, around vehicles.

Benefits:

· Dental care

· Disability insurance

· Extended health care

· Life insurance

· On-site parking

· Paid time off

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person