Assistant Bakery Team Lead

The Bakery Assistant Team assists in leading, organizing, directing, controlling, and evaluating the operations of the bakery department. You will be trained to supervise, coach, and coordinate the activities of Team Members who produce, portion, and serve various bakery products, and assure that all objectives and goals of the department and store, as communicated by the Department lead, Market Manager, and leadership team, are met or exceeded. You will ensure a positive company image by providing legendary customer service and exceptional leadership!  

Duties and Responsibilities:

• Train to assist in leading from scratch high volume production department.
• Estimate and order ingredients and supplies.
• Monitor customer order summaries and completion to guarantee quality and accuracy.
• Maintain records of stock, repairs, sales, and wastage.
• Organize frequent inventory of department.
• Ensure all standardized recipes are being followed without deviation.
• Reporting any recipe errors or concerns immediately to the Team Lead, Standardization Chef/Market Management.
• Ensure that food products and customer service meet Sunterra quality standards. 
• Demonstrate growth in product knowledge, including awareness of product changes, promotions, and seasonal trends.
• Control and maintain records of inventory, monitor product cost, and inform management.  
• Resolve customer complaints and ensure health and safety regulations are followed.  
• Waste bin execution.  
• May participate in the selection of new Team Members and assist in the development of policies, procedures, and budgets.  
• Follow and monitor sanitation checklists and log sheets.  
• Assist and advise in Team Member work schedules and assist in monitoring Team Member performance. 
• Train and coach Team Members in job role duties and health and safety procedures.  
• Assist in setting up daily and weekly targets for bakery items, with main focus on items which are down over previous year, these should be reviewed with the Bakery Team Lead and the market manager at the weekly meetings.
• Maintaining a full, colorful and abundant showcase, with attention to product rotation signage.
• May participate in promotional and holiday roll-outs
• Cover bakery shifts when required.

Qualifications: 

• Post-Secondary in Baking & Pastry Arts would be considered an asset.
• Experience within a commercial bakery would be considered an asset
• Excellent customer service skills  
• Excellent communications skills        

Working Conditions: 

• Standing and/or walking for extended periods of time. 
• Some exposure to temperature variations and wet conditions. 
• May walk and work on uneven surfaces. 
• Working around hot surfaces (grills, stoves, ovens, etc.)
• Working with knives and slicing machines
• Requires some reaching above and below shoulder height. 
• Repetitive use of hands with power grasping and fine manipulation. 
• Repetitive stretching and lifting required. 
• Lifting of items up to 40 pounds (over 40 requires a team lift) 
• WHIMS and Food Safety certification requirement (Sunterra will provide online training)

Just like finishing a hard day's work on the farm, working at Sunterra will provide you with a sense of ownership, pride and the satisfaction of a job well done. You'll feel a sense of belonging when you join our growing Sunterra family as well as a sense of fulfilment as Full time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location).

The seeds of Sunterra took root on the Price family farm over forty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.

Roll up your sleeves and apply today!

Job Type: Full-time

Salary: From $17.50 per hour

Benefits:

• Company events
• Discounted or free food
• Extended health care
• Life insurance
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person