Assistant Store Manager

This position is at 120 Nebo Rd. in Hamilton, ON

About Bolts Plus Inc.:

Bolts Plus Inc. (www.boltsplus.ca) is one of Canada's leading construction and industrial supply distributors, coast-to-coast. From manufacturing, infrastructure, construction, product training or industry knowledge, Bolts Plus provides customers with a wide range of products and services. In any commercial facility or project phase, Bolts Plus' one-stop-shop solutions provide customers what they need to meet or exceed the demands of their job. Bolts Plus is proud to partner with industry-leading manufacturers to support this shared goal with quality, value, and productivity to solve the needs and challenges of customers.

Bolts Plus services and supports tens of thousands of customers across Canada in a wide range of industries and trades. With 16 walk-in branches and a fast-paced distribution center and more than 140 employees, we are proud to contribute to the success of projects across Ontario.

Why Bolts Plus:

• Comprehensive Benefits Package
• Team Environment
• Competitive Salary
• Opportunities for Career Growth

Job Summary

Working closely with the branch manager you will be helping seek out and capitalizing on customer building and generating new areas of revenue. You will be assisting and coordinating the daily responsibilities of the staff including customer sales, new product displays, store upkeep, inventory management and key decision making.

Major Tasks, Responsibilities and Key Accountabilities

• Ensuring daily operations tasks are being completed.
• Cash Management
• Delegating and assisting staff with duties
• Opening and/or closing the building.
• Conducts on-site customer visits with new and existing customers.
• Inventory management.
• Assists in training or mentoring of associates.
• Manages sales volume with an existing group of customers, prospects successfully to expand the customer base
• Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities
• Maintains existing and builds new customer partnerships
• Develops and sustains sales relationships with key decision makers and influencers on all levels of an organization
• Shares market and competitor information with all applicable channels within the organization; establishes relationships and working partnerships
• Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues
• Identifies customer products needs and coordinates execution of orders
• May conduct negotiations with suppliers, vendors and manufacturers

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data
• Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues
• Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process
• May provide general guidance/direction to or train junior level support personnel or professional personnel

Work Environment

• Occasional heavy lifting as required.

Minimum Qualification

• Must be eighteen years of age

Education and Experience

• Post-Secondary Education, Diploma or Degree in Business or related field preferred
• Three (3) years in a supervisory role with a successful track record in a customer service and/or related field; industry experience preferred but not essential

Critical Competencies to Drive Business Results

• Strong team player with a “can-do'' attitude and passion for excellence
• Hunter mentality
• Exceptional communication skills and well-developed interpersonal skills
• Strong appreciation for excellence in customer service is a MUST
• Reliable, confidential, and conscientious
• Strong initiative and ability to handle increasing responsibility over time
• Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment
• Strong attention to detail
• Strong strategic thinking, analytical skills and out of the box thinking
• Strong business acumen and sense of urgency
• Positive attitude, ability to work with a high level of energy and focus.
• Conflict resolution skills

Preferred Qualifications

• Point of sales (POS) system or consultative selling/solution selling experience is required
• Knowledge of customer business needs
• Knowledge in Bolts Plus' product line and core customers
• Wholesale distribution experience, specifically experience with Fasteners, an asset

Proficiency with MS Office Suite (Word, PowerPoint, Excel) with knowledge of Netsuite an asset

Job Types: Full-time, Permanent

Salary: $21.50 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Experience:

• Industrial Sales: 1 year (preferred)

Licence/Certification:

• G-Class Drivers License (or equivalent) (preferred)

Work Location: In person