Banquet Server

About Us:

Paradox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a touch of curious eccentricity make our hotel more than just a place to lay your head.

From cutting-edge tunes to “I love you man” moments, we are inspired by cultural mixology and the unconventional art of luxury through living. Just like our vibrant city, we live a little on the wild side. We are all about encouraging you to let your hair down and venture off the beaten path. Think of us as the grown-up version of that “fun friend” your mom never let you hang out with --but don’t worry, we won’t let you get into too much trouble.

POSITION SUMMARY

• As a Banquet Server at Paradox Hotel Vancouver, you will play a crucial role in ensuring the success of our events and banquets. You will be responsible for delivering exceptional service to our guests during weddings, conferences, and various special occasions held at our hotel.

KEY RESPONSIBILITIES

• Review and understand the BEO at the beginning of the shift to ensure setup and arrangements are met per client’s preference.
• Set up banquet and event spaces according to specifications, including arranging tables, chairs, linens, and other decor.
• Maintaining complete knowledge of all menu items, preparation method, ingredients, sauces; communicating allergies and dietary restrictions to the Banquet management team.
• Greet guests, take drink and food orders, and provide attentive and courteous service throughout the event.
• Serve plated meals or buffet-style dishes to guests.
• Monitor and respond to guest needs promptly and professionally.
• Work closely with the kitchen and catering teams to ensure seamless coordination and timely service.
• Clear tables and clean banquet areas during and after events.
• Bartending efficiently and accurately to large groups.
• Collaborate with the Sales/Event Coordinator to ensure all details are executed as planned.
• Follow safety and sanitation protocols to maintain a clean and organized work environment.
• Communicate effectively with team members to ensure smooth event operations.
• Provide excellent customer service, exceeding guest expectations.
• Performing all other duties, as required.

QUALIFICATIONS AND TECHNICAL EXPERIENCE

• Food Safe Level 1 and Serving It Right certification required
• Must have previous F&B experience
• Previous experience as Banquet Server is an asset
• Ability to work flexible schedule, including weekends, late nights, early mornings, and holidays
• Must have previous customer service experience
• Must have a good command and understanding of the English language
• Knowledge of a second language is considered an asset
• Must be pleasant, have an outgoing personality and able to communicate and work with a diverse group of individuals and guests
• Must be detail-oriented and able to multi-task
• Must have excellent grooming standards and remain professional at all times
• Must demonstrate proven qualities of an excellent team player

Job Types: Full-time, Part-time, Permanent, Casual

Salary: $17.00-$19.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Tips

Experience:

• Banquet: 1 year (preferred)
• Hotel: 1 year (preferred)
• F&B: 2 years (required)

Licence/Certification:

• Serving It Right (required)
• Food Safety Certification (required)

Work Location: In person