Bilingual Benefits Services Representative - Call Centre

Company Description*
Who We Are*
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
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Job Description**
What You’ll Do:*
In this role, you’ll assist members with their insurance-related inquiries, claims, and benefit-related needs. As part of the team responsible for driving member engagement, you believe in the power of service and are an active listener, effective communicator, and demonstrate a commitment to excellence.
The core parts of your role will be to:

• Resolve member inquiries regarding coverage, claims and service, and documents outcomes for future reference. This includes clarifying members’ complaints, investigating the problem, developing solutions, making recommendations to management, and following-up to ensure resolution.
• Work with the insurance carrier to process claim adjustment requests and cheque stop-payments, and reissue requests related to claims adjudication issues, while ensuring decisions are made on a timely basis. You will also identify trends in claim adjudication errors and problems.
• Provides information in response to inquiries from members and other departments regarding coverage, effective dates, and outstanding information, as requested.
• Keep information confidential to protect operations.

Qualifications*
Let’s Talk About You:*
This is the unique blend of skills and experience we would love to see in an ideal candidate:

• The ability to communicate fluently in both English and French is required.
• A minimum of one year’s post-secondary training in insurance-related courses such as LOMA, HIAA or CEBS is an asset.
• A minimum of one year’s experience in a Call Centre environment.
• Intermediate knowledge of Microsoft Office Suite applications.
• Exceptional communication skills and the demonstrated ability to provide outstanding service and deal effectively with all levels of internal and external stakeholders.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
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Additional Information**
Some of the Perks We Offer:*
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
#LI-Remote, #LI-Hybrid

Job Type: Permanent