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SalaryAbout Us
Welcome to Flexiti, where affordability meets growth!
We're Canada's top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let's make waves together!
Learn more at www.flexiti.com
The perks
- Competitive base pay, RRSP, and bonus plan.
- Comprehensive health, dental and vision benefits from the start date, including virtual healthcare.
- Time away including vacation time and volunteer day.
- Virtual and collaborative work environment – we provide the equipment!
- GoodLife Fitness gym perks, EAP, and fun social events.
- Referral program, and more!
As a Bilingual (French) Customer Service Representative, you will be responsible for providing an exceptional experience to our potential customers, existing clients, and merchant partners. You will be working closely with customers and merchants to accurately assess and respond appropriately to their needs. The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.
You will have flexibility to work from home with the expectations that you will need to attend events and training at our contact center location as needed. Details around the remote working program at Flexiti will be shared with you as part of the recruitment process.
The expected start date will be May 13, 2024.
Hours of Operations:
Monday through Sunday, 9:00am to 12:30am EST (Rotational Shifts)
What you will be doing:
- You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
- Problem solve with speed & reliable in order to be there for our customers and merchants when they need help.
- Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third-party partners when required, and/or initiating the necessary customer fulfillment.
- Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
- You will have the chance to continuously grow and learn by participating in cross training initiatives, mentoring opportunities, and staying up to date on our products.
What you should have:
- You have at least 6 months of Customer Service experience.
- Excellent oral and written communication skills. Bilingual - French oral communication skills is required.
- You have a customer-first mindset and enjoy solving moderately complex procedures and situations when dealing with customers.
- You possess the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle.
- You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
- Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.
- Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 50 Mbps download & 10 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable, and a quiet workspace.
- You can work in a quiet, private place in your home where you can work without background noise or disruption.
- Ability to hardwire (Ethernet) your company provided equipment directly to your home router.
Like what you have read so far? Learn more about us!
Take charge of your future with Flexiti, where ambition and determination are celebrated.- At Flexiti, we put the FLEX in flexible by providing “flexible first” opportunities.
- Dive into the exciting world of consumer financing at a fast-paced and dynamic industry.
- Flexiti is fast-growing company, enabling you to develop professionally and take on new challenges!
Flexiti is committed to creating a creative and inclusive work environment where employees feel free to be who they really are. Being an equal opportunity employer makes us proud at Flexiti. All job candidates at Flexiti are entitled to equal employment opportunities regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, status as a domestic partner, or any other legally protected status.
Flexiti utilizes artificial intelligence (AI) for applicant screening, selection, or assessment. The AI system operates on predetermined criteria, with final decisions subject to human review. Our commitment is to transparency and fairness in the hiring process.
Flexiti is committed to providing accommodation during the recruitment process, if required. Applicants with specific needs are encouraged to contact our Human Resources department to discuss and facilitate necessary arrangements at hiring@flexiti.com
