AddressEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Who We Are
Every day, the people of TSYS (A Global Payments’ Company) improve lives and businesses around the globe through our payment processing capabilities and Customer Service. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, prepaid, and merchant services. We are People-Centered Payments®, and our team has the unique opportunity to help create a world in which payments make people’s lives easier and better. This is both a tremendous honour and important responsibility for those who accept the challenge.
If you are looking to make a valuable difference for people everywhere – and for yourself – TSYS may be the right place for you!
Why Us? What We Offer
- Full-time, permanent employment with a predictable and stable schedule
- Opportunities for over-time
- Shift and language premiums available
- Competitive benefits that include extended health care, dental, and vision care
- Retirement Savings Plan (employer match up to 5%)
- Employee Stock Purchase Plan
- Paid Training
- Employee Assistance Program available for your use as early as your first day on the job
- Relaxed Dress Code
- Active Social Committee with monthly activities and contests
What Role Will You Play?
As a Customer Service Agent in our Fraud Department, you would:
- Initiate credit card fraud cases based on information received from the Fraud Detection System
- Analyze card holder account history including payments and transaction history to help determine if fraud is present
- Work closely with customers and merchants to gather additional information regarding fraudulent charges to aid investigations
- Maintain accurate and complete documentation of all information necessary for the successful investigation and resolution of fraud and non-fraud cases
- Support and service customers in both English and French
Who You Are:
- People and Customer Oriented: You are not only great at talking on the phone, but you are friendly, personable, and a natural-born problem solver
- A Team Player: You’re ready to join a tight-knit team that works closely with one another to meet and exceed the expectations of our customers
- Organized: You can calmly and positively handle conversations with real people, all while multitasking efficiently
- Education: You have a minimum of a High School Diploma (or equivalent) or higher
- Ready for a New Challenge: No relevant experience is required for the role, we offer comprehensive training to build on your current skills to help you excel in this role.
- Bilingual: Able to comfortably speak, read, and write both English and French fluently.
Do you think you’ve found your calling? Apply today at TSYS.com/careers
TSYS and Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Work Location: Remote
