Remote - Bilingual Customer Service Representative

Position Snapshot: Remote - Bilingual Customer Service Representative
Job Type: Permanent Full-Time
Work Schedule: 12:00pm-8:00pm EST (Monday - Friday), averaging 40 hours/week
Compensation: $18.20 CAD/hour

Start Date: Immediately, pending candidate availability

The Big Picture: Creating Meaningful Connections with Clients

On a daily basis, you will be the first point of contact for our clients at Insight Pest Solutions. Whether it is through digital communications or speaking with a client over the phone, your energetic and positive attitude will find solutions that are tailored to each unique client. By creating an engaging environment that delivers exceptional Customer Service, your role will be foundational to fostering long-term client relationships and maintaining a reputable brand image.

Position Summary - Responsibilities:

• Receive and handle inbound calls in a timely and professional manner
• Deliver first-class customer experiences answering questions and providing information in response to concerns and requests.
• Offer alternative solutions where appropriate with the objective of retaining the clients’ business
• Investigate, probe, and resolve inquiries and complaints. Update appropriate databases as required.
• Manage and maintain CRM systems and databases
• Complete outbound calls to clients on an as needed basis.
• Liaise with the appropriate department representatives to address any customer concerns or inquiries
• Ensure all requests comply with existing policies and procedures prior to processing.
• Enjoy fast-paced days full of problem solving by connecting with client calls
• Perform other tasks assigned by the direct supervisor as, and when, required.

Qualifications - What will make you successful:

• 1+ years of experience working in a call centre environment
• Self motivated individuals who are able to work with little supervision
• Possesses excellent verbal and written communication skills
• Empathetic and professional towards customers
• Strong organizational skills and the ability to multitask
• Possesses an eagerness to learn and work in a team setting
• Robust ability to problem solve under pressure and seek support when appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative lens
• Must be bilingual in both French and English written and oral communications

General Requirements:

• A private, quiet, distraction-free, workspace with a door you can shut and work without interruption.
• Disciplined work ethic - a self-starter with the ability to work independently in a fast-paced environment.
• Individual headset equipment is preferred
• Access to a personal laptop and/or computer

Network Requirements:

• Internet Download Speed of 50 Mbps or greater
• Internet Upload Speed of 15 Mbps or greater
• Connection has less than 100ms of latency (ping)
• Hotspots, dial-up and wireless connectivity are not acceptable connections.

*Please note that benefits will be available after 3 months of employment.

Job Type: Full-time

Salary: $18.20 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)

Language:

• French and English (required)

Location:

• Remote (required)

Work Location: Remote