Bilingual Customer Service Representative (French/English)

Adecco is currently hiring a permanent full-time Bilingual Customer Service Representative (French/English) to work in Aurora, ON. In this role you will be responsible for providing Customer Service to customers by providing information on products, pricing, order entry, order status, shipping arrangements and warranty inquiries.  If you are fluent in French and English, have 2 years of similar office Customer Service or inside sales experience and are an excellent communicator we are looking for you! Apply Now!

• Location: Aurora, ON

• Shift: 4 days in office, 1 at home

• Job type: Permanent | Full-time

Duties and responsibilities:

• Enter daily orders from customers either through manual or EDI (electronic data interface) means across a large product offering

• Enter sample requests from customers to warehouses

• Respond to customer inquiries timely resolving product or service problems via email or phone

• Check daily open order and back-order reports to ensure products are being shipped

• Work with Leader for order availability/out of stock/shipping or other questions

• Work with internal systems (currently Winsol) and incoming new ERP system (Business Central).  

• Liaise internally with sales employees as needed for customer order questions

• Process warranty and defective product claims

• Understand all pricing processes working with Finance as needed

• Escalate customer concerns when needed

• Assist other team members with daily distribution of work and for coverages 

Qualifications

• Must be French bilingual with excellent spoken and written French skills 

• Post-secondary education preferred

• 2 - 3 years of similar office Customer Service or inside sales experience supporting order entry and a variety of in-office customer support functions

• Must have excellent written and oral communication skills to write clear emails to customers throughout North America and to respond to phone inquiries

• This is a high volume email/order entry role and not a high volume phone queue role 

• Strong Microsoft computer skills and ability to quickly learn in-house systems

• Attention to detail and inputting numerical accuracy is needed for order processing

• Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment

• Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
Adecco is the largest staffing firm in Canada with over 40 locations and our passionate team is dedicated to find you a job you’ll love. We offer one of the best benefits packages in the whole entire staffing industry and we like to have fun at work!

To find out more about Adecco Perks and what we can do for you please visit the link here:  https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/ 

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