Bilingual Inside Sales Representative

Your expertise shapes our business

At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team passionate about making a global impact. Learn more about the CWB Group.

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Our commitment to Diversity, Equity and Inclusion (DEI)

The CWB Group believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool.

Work with us and achieve your career goals

For almost 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals.

What to expect:

The Bilingual Inside Sales Representative is a multi-functional role focusing on lead generation, advancing the sales process, closing new business and assisting in the achievement of the sales quotas. The Inside Sales Representative will conduct research to identify leads and reach business targets through telephone, email and webinar. The role also includes supporting strategic clients in collaboration with Account Executives to ensure growth, engagement and overall positive experience for all clients. This individual will also actively participate in the planning and execution of company marketing activities such as conferences and shows providing vital input.

This includes:

Business Development

• Work with Sales Manager and Account Executives in developing strategies to enter into new markets and/or industries, developing proposals, sales strategies and tactics as required to close new business.
• Make initial contact with leads, introduce the product or service, and schedule meetings or demos for the AE. Follow up with leads to nurture relationships, address questions or concerns, and move them through the sales funnel.
• Support Account Executives for new RFQ’s, Quotes to clients, Amendments and Acquire required documents from clients.
• Track Quotes via CRM system, follow up to close open Quotes

Sales

• Participate and support the development of the annual sales plan by region, setting revenue targets and other sales metrics.
• Grow the client base through the systematic solicitation, qualification, quotation and contracting process.
• Investigate and pursue all opportunities to expand the services and programs offered to current client base.
• Identify potential new clients within existing markets, develop strategies to win their business, develop sales pitches accordingly.
• Negotiate contracts and rates with existing and new clients.
• Respond to client inquiries quickly and efficiently for RFQ’s and collecting client information for future follow-up.
• Follow up with clients on the delivery of services and programs to ensure client satisfaction.
• Provide administrative support to AE's by scheduling meetings, coordinating logistics for sales presentations or events, and managing calendars and appointments. They can also collaborate with other teams, such as marketing and customer support, to address customer needs and facilitate a seamless sales process.
• Responsible quoting ISO Amendments, and other Codes and Standards

Promotions

• Conduct presentations, and seminars, attend trade shows to promote and build awareness of our services and products.
• Develop and maintain relationships with key stakeholders within the welding community through building relationships with key associations and consultant practices.
• Advocate on behalf of the CWB Group, clearly communicating value of CWB programs and services.
• Management of Product and Customer Service Delivery:
• Providing registration, and education services as required in a professional and effective manner in accordance with the company’s guidelines.

Management of Product and Customer Service Delivery

• Providing registration, consulting/automotive, and education services as required in a professional and effective manner in accordance with the company’s

Administrative

• Ensure that all prospect interactions and relevant information are accurately recorded in the CRM system. This includes updating contact details, recording communication history, and tracking the status of leads, opportunities, and deals
• Follow up on open opportunities entered in CRM and quotes sent to potential
• Submit regional monthly activity and sales
• Engage in monthly/quarterly Sales Department conference calls.
• On occasion, attend Business Unit meetings to keep up to date on new opportunities.

Other duties as assigned.

In this position, you will report to the Business Development and Sales Manager and will be working remotely from your home office in Canada. CWB has adopted a remote-first working model, where employees will work from their home office, servicing the client within their specified areas either remotely or in person. We are embracing radical flexibility, where employees are encouraged to work a schedule that works best for them, their team, and their clients.

What you bring to the table:

• Bilingualism in English and French (proficient in reading, writing & speaking required)
• Excellent interpersonal and communication skills
• Strong presentation and analytical skills
• Post-Secondary Education in Business, Sales and Marketing or
• Equivalent working experience, knowledge of Welding certification standards and ISO Quality standards.
• 5 Years of progressive Sales Experience
• Inside Sales and/or business development.
• Sales experience within the service sales industry.
• Identifying and acting on new business opportunities within new markets.
• Proven background in building and maintaining solid relationships.
• Responding to RFQ’s and developing customer quotations.
• Setting annual sales metrics and targets.
• Ability to interact with people at all levels within the organization.
• Proficient in Microsoft Office Applications
• Ability to work with minimal amount of supervision.
• Ability to occasionally travel and attend sales events or exhibits, your own vehicle and a valid driver’s license is necessary; Self-motivated, with high energy and an engaging level of enthusiasm
• This is a remote, work from home position
• Travel might be required from time to time

The following qualifications are considered assets:

• Welding and joining industry an asset.

What’s in it for you?

• Competitive salary structure
• Comprehensive medical benefits for you and your dependents
• Flexible work schedule
• RRSP and pension program
• Structured career development: we offer education and training opportunities to help you reach your goals

Accommodation:

The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us when applying and we will work with you to meet your needs. We welcome applications from all qualified individuals; however, only those under consideration will be contacted. Apply today!

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