Bilingual Service Coordinator

Location: 125 MacNaughton Ave, Moncton, NB E1H 3N3

Reportsto: Customer Service Supervisor

JobStatus: Full time

ShiftsAvailable: Day Shift Continental (6:00AM - 6:00PM)

Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global reach connects industries and economies.

We believe in rewarding our employees for their exceptional skills and dedication. That’s why we offer our employees a range of attractive benefits that set us apart from the rest:

• We provide above average pay rates with afternoon hourly premiums.
• Paid Vacation and an additional 5 Personal Days.
• Employer paid benefits package that goes beyond the basics, with up to $500 Healthcare Spending Account and EAP Program.
• Pension plan with matching.
• Recognition programs and awards.
• Opportunities for growth and development.

Our Emergency Roadside Repair (ERS) Service Team provides roadside assistance services for all North America, 24 hours a day, 7 days a week. We are seeking a Bilingual Roadside Service Coordinator (CSR) to join our main Contact Centre in Moncton, NB.

The position requires an individual who thrives in a very fast-paced team environment, and who is positive and professional each day as this is extremely important in communicating with customers in urgent situations.

You’ll be performing the following duties:

• While demonstrating concern for the customer’s safety; coordinate all service requests and understand customer requirements.
• Prioritize customer safety and provide prompt service, Dispatch emergency road service requests, gathering all necessary information for the service call.
• Ensure customer remains informed about the progress and ETA of their service call.
• Collaborate with the team and management for timely and appropriate service.
• Ensure information is accurately entered into Salesforce and/or other relevant systems.

To be successful you’ll need to have the following skills and abilities:

• Bilingual in French and English.
• Prior experience in roadside assistance, dispatch, mechanical experience, emergency services, or transportation industry experience a definite asset.
• A passion for helping people and exceeding their expectations.
• Excellent time management and problem-solving skills.
• Excellent verbal and written communication skills.
• Intermediate computer skills.

Thank you for your application to TIP Fleet Services Canada Ltd. We are part of the TIP Group of Companies - https://www.tip-group.com/en-ca. All applications will be reviewed carefully by our team. Please note that only candidates selected for an interview will be contacted.

TIP Fleet Services Canada Ltd. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

#CAHP

Job Types: Full-time, Permanent

Schedule:

• 12 hour shift

Application question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?

Experience:

• contact centre, roadside assistance or dispatch: 2 years (required)

Language:

• French (required)

Ability to Commute:

• Moncton, NB E1H 3N3 (required)

Work Location: In person