Breakfast Attendant

THE OPPORTUNITY:

BREAKFAST ATTENDANT / HOUSEKEEPING ROOM ATTENDANT / LAUNDRY ATTENDANT

REPORTS TO GENERAL MANAGER

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

The Breakfast Attendant position is generally responsible for preparing and replenishing the daily breakfast bar. Offering exceptional service, ensuring guests of the hotel are comfortable and satisfied with their experience. The Breakfast Attendant must maintain a clean, safe and sanitary environment for guests.

The Housekeeping Room Attendant is responsible to make sure our guest rooms are always ‘fresh and welcoming’ for our guests.

The Laundry Attendant position is generally responsible for cleaning and sanitizing items according to company policies, procedures, programs, and performance standards. Responsible for providing clean linens to all departments.

ACTIVITIES:

The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following:

• Provide personalized service to all guests.
• Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
• Follow menu requirements as provided by the brand.
• Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
• Stock coffee, juice, and milk.
• Set up serving dishes/trays, utensils, cups, and other paper products.
• Set out/arrange cold food, such as pastries, cereals, etc.
• Prepare and set up hot food items.
• Restock items consistently throughout the breakfast hours and for the next day.
• Maintain the breakfast area in a clean condition during the hours of operation.
• Clear and sanitize tables and chairs as they are vacated.
• Clean buffet counter and empty trash as needed.
• Wash serving equipment and return to storage.
• Return reusable food supplies to storage.
• Complete the required cleaning daily, based on the cleaning frequency chart.
• Serve as a pleasant, hospitable host, greet guests and provide assistance.
• Be sure that established service procedures are always followed. Thank the guest and invite them to return.
• Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
• Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
• Assist General Manager with ordering or purchasing food supplies.
• Adhere to all health and safety guidelines and standards.

The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following:

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Keep your supervisor updated on work progress and alert them to any repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

The duties and responsibilities for the Laundry Attendant include, but are not limited to the following:

• Collect soiled linens by cart from floors. Sort all articles by type, color and degree of soil. Inspects all laundry and linens and records all damaged and stained items.
• Wash, dry, fold and press laundry daily.
• Treat stains on laundry by using appropriate chemicals.
• Operate washers and dryers according to recommended capacity and other manufacturer’s guidelines.
• Ensure necessary chemicals are added in the correct quantities prior to wash cycles.
• Clean dryers, washing machines and laundry room.
• Perform inventory of linens, towels etc.
• Properly adheres to hotel’s lost and found policies.
• Rotate inventory.
• Inform supervisor of malfunctioning equipment.

COMPETENCIES WE ARE SEEKING:

• Provincial serve safe certificate an asset (can be acquired upon hire)
• Active listening skills are required to recognize, understand and fulfill guest requirements
• Ability to work with minimum supervision
• Excellent communication skills must also be able to read and write
• Previous hotel cleaning and customer service experiences are an asset
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Continuous standing or walking for an extended time period
• Able to push and pull carts weighing up to 200lbs regularly throughout shift
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays
• Flexible and energetic with the ability to work under pressure
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment
• Availability to work the morning shift, any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

Job Types: Permanent, Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Application question(s):

• Have you been employed by InnVest Hotels before? If yes, when was that and at what location?

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person