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Form of work
SalaryWhat is it?
The Service BDC Representative is the first point of contact for customers coming into our Service Department. They build lasting relationships with customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. The Service BDC Representative work with our Sales team, Service Advisors and experienced Technicians to provide the outstanding service that our customers have come to expect.
What can I expect?
A Service BDC Representative joining our team will be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and Service Departments of the dealership.
This will begin with learning about each department in the dealership in order to understand how the teams work together. Training will include the various parts and service related tasks assigned to the role. The Service BDC Representative will be responsible for executing service processes with diligence, customer service and safety in mind. They will be required to provide each customer with a personalized service experience in order to foster excellent relationships within the dealership. This position also requires you to provide each customer with an experience that earns the right to their business.
The working hours for this position will be usually day shifts with occasional weekends or evening shifts.
Professional development is a key objective at the Palladino Auto Group. In the future we expect enough growth and development opportunities that can help people build careers.
What do I need?
The minimum schooling requirement of a High School Diploma or equivalent.
Experience in customer service.
Characteristics that will make you successful in this position are:
- Professional who thrives within a team-oriented environment
- Attentive Customer Relationship Management Skills
- Excellent computer skills
- Detailed orientated
- Motivated
- Outgoing & enthusiastic
Compensation:
- Competitive Salary
- Comprehensive Benefits Package
- Professional Development and Training Opportunities
- Employee Purchase Program
- Retirement Savings Plan
- Employee & Family Assistance Program
- Employee Perks Program
- Corporate Discounted Membership with GoodLife Fitness
- Discounted Home & Auto Insurance
The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information, please visit: www.palladinoautogroup.com
