Cabinet Repair Technician

Deslaurier Custom Cabinets is Ottawa’s leading brand of custom cabinetry for over 40 years. With a local team and state-of-the-art manufacturing facility, we provide an unmatched level of quality and empower our designers to create highly customized, inspiring spaces.

We have a great working environment and offer an exciting opportunity for you to be part of our growing “Best in Class” team. Our unique approach has built a strong following with local builders, architects, designers and homeowners.

We are currently looking for Cabinet Repair Technicians to work out of our Carp Depot. You would be servicing the greater Ottawa area.

Job purpose:

The primary focus of this role is to complete service requests effectively and efficiently per the daily schedule.

Duties and responsibilities:

1. Field Service Repairs

• pick up service parts and paperwork at Carp Depot each morning and ensure parts are complete before leaving Depot
• attend appointments at specified locations and times as per daily schedule
• complete repairs to DCC quality standards and customer requirements
• report completion to service manager and if time permits, assist other field technicians

2. Paperwork Completion

• For any items completed on service reports have customer sign to acknowledge their acceptance of that particular service item or all items on the service report.
• For all retail clients with completed service, present invoice and collect payment of final amount owing.

3. Paperwork for New/Incomplete Service Items

• Complete all return service reports daily utilizing catalogue codes and proper terminology.
• All reports must be complete, accurate and signed off by the customer acknowledging the service to be completed.

4. Company Representation

• Always represent the company in a courteous and professional manner.
• Always operate company vehicles in a safe and professional manner.

Qualifications

Education

• Grade 12

Specialized knowledge, Skills/Abilities and Experience

• working knowledge of cabinetry installation, counter tops, woodworking and finishing techniques
• possess excellent organizational and time management skills
• capable of working independently (minimal supervision) as well as part of a solid team
• strong communication/interpersonal skills and ability to manage difficult customer interactions with tact
• valid driver's license and clean driver’s abstract record
• proven problem-solving ability and creative approach to solving service issues on site
• must be physically fit and able to lift 75 – 100 lbs
• Good PC skills with working knowledge of Outlook, Excel and Word
• Knowledge of Deslaurier products and services would be a strong asset

Must provide own equipment: table saw, chop saw, air nailer, compressor, wood working tools

NOTE: PLEASE INCLUDE A COPY OF YOUR DRIVERS LICENSE AND YOUR CONSENT FOR DESLAURIER TO OBTAIN A DRIVERS ABSTRACT, WITH YOUR APPLICATION.

Job Types: Full-time, Permanent

Salary: $21.75-$27.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: In person