Call Centre Agent

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing payments, and resolving any issues or concerns
- Perform data entry tasks to update customer information in the system
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions or upsell additional products or services
- Collaborate with team members to achieve individual and team goals
- Follow company policies and procedures to ensure consistent service delivery

Experience:
- Previous experience in a call center or customer service role is preferred
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and navigating computer systems
- Sales experience or knowledge of upselling techniques is a plus

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Call Center Representative. Join our team today and be part of a dynamic and rewarding work environment.

Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Salary: $15.00-$26.10 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Weekends as needed

Experience:

• Call center: 1 year (preferred)

Work Location: In person