Call Centre Agent (Medical Bookings)

Be a part of something bigger– help facilitate excellence in healthcare in Canada by improving people’s access, efficiency, and experience with diagnostic imaging. Through our 16 state-of-the-art clinics, Mayfair Diagnostics delivers high-quality diagnostic imaging and services, offering a wide range of screening, diagnostic, and interventional procedures in communities across Calgary and in Saskatchewan.
Status: Full-Time & Part-Time Opportunities Available
Location: Phillips Park
Hours: 37.5 hours/ week for full-time roles; 22.5 - 37.5 hours/week for part-time roles. Rotating shifts Monday - Friday daytime hours.
Training and orientation for full-time and part-time roles will be six weeks and 37.5 hours per week.
Our Company:
Our mission at Mayfair is to improve people's lives, one focused image and one caring compassionate human touch at a time. Mayfair Diagnostics is owned and operated by over 50 radiologists and employing more than 400 employees. We have been leading the way in delivering specialized and diverse medical imaging services using state-of-the-art technology since 1911.
How Our Employees Describe Mayfair:

• I feel connected to my team. My role is valued.
• I am empowered to try new things.
• I have the opportunity to do what I do best.
• I enjoy coming to work every day and see a future here.
• I have a sense of pride in our company and I tell others that I’m glad to be at Mayfair.

Who you are and what you will achieve in this role:

• Be the first person a patient speaks with when making an appointment. Your empathetic, patient and understanding disposition will put our patients at ease and confirm they have contacted the right services provider;
• Be passionate about putting patients first and ensuring they consistently receive an excellent level of service;
• You will perform a wide variety of Call Centre and administrative tasks as part of a dynamic, patient focused team;
• Develop an in-depth knowledge of Mayfair’s specialized and diverse imaging services, so that you can explain and ensure all patients understand their examination procedures;
• Confidentially administer and process patient information and requisitions efficiently, book patient appointments and ensure all information is accurate;
• Schedule examinations according to department protocol for each imaging modality;
• You will have a fine eye for detail, methodically proofreading scheduled appointments and reports;
• You anticipate the needs of our patients and referring physicians, act as an ambassador for Mayfair and always want to go one step further to provide the best patient experience possible;
• Contribute to personal and group projects that improve service delivery and processes across the company.

The experience you will be bringing to this role:

• Minimum 1 year relatable experience delivering exceptional customer service within a call center environment an asset.
• Certified as a Medical Office Assistant, Unit Clerk, or Health Information Office Administration or strong knowledge of medical and anatomy terminology from experience in a medical environment is a strong asset;
• You will enjoy working in a fast paced, busy working environment, but you will have strong attention to detail;
• You delight in talking with people and taking care of them. Our patients really matter to us and we work as a truly cohesive team to put our patients first (seriously, our teams are remarkable and we want to keep it that way);
• Outstanding phone etiquette and a positive attitude are essential to this role, making the patient experience as effortless as possible;
• You have the natural ability to express yourself in a clear, concise, and empathetic manner;
• Demonstrated professionalism with the ability to confidently answer the question asked and proactively answer the next one before it’s even been thought of;
• Your strong ability to multi-task, organize and prioritize with changing workloads and schedule variances will allow you to be flexible in this adaptive work environment;
• Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook);
• Depending on medical experience, you may be required to complete a Medical Terminology program within the first six months of employment.
• Fluent in a second language is considered a strong asset.

Mayfair Diagnostics (formerly Radiology Consultants Associated) is owned and operated by over 50 radiologists and employing more than 400 employees. We have been leading the way in delivering specialized and diverse medical imaging services using state-of-the-art technology since 1911. Mayfair offers private exams at our Mayfair Place and Regina Centre Crossing locations, and proudly serves more than 700,000 patients and provides more than 90,000 teleradiolgy interpretations each year.
Our vision is a world in which every person has clarity about their health. We are focused on the needs of our local communities in partnership with physicians and hospitals. We know that our employees are the key to our company's success and future growth. If you're a person who is motivated to go above and beyond, inspired by working with the best, and compelled to do the right thing, our organization is the right choice for you.
Mayfair Diagnostics is an equal opportunity employer and values a diverse workforce that is representative of the communities we serve. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.
Mayfair collects, uses, and discloses your personal information in accordance with the provisions set out in Alberta's Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA). These provisions may include but are not limited to:

• Confirm certifications and qualifications
• Perform reference checks
• Contacting candidates to schedule zoom, telephone, and in-person interviews
• On successful employment, transfer of relevant information provided to create an employee record in Dayforce, our Human Resources Information System
• Upon hire, submit background screening through a third-party provider, Sterling Talent Solutions.

If you have any questions regarding Mayfair’s policy on collection, use, or disclosure of personal information, please contact Human Resources at HR@radiology.ca. If you have any questions regarding Mayfair’s Privacy Policy, please contact Mayfair’s Privacy Officer at Privacy@radiology.ca.