Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
2 years to less than 3 years
Work setting
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 1 to 2 people
Experience and specialization
Type of experience
- Call centre
Additional information
Transportation/travel information
- Willing to travel regularly
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Other benefits
- Free parking available
- Subsidised public transportation
- Team building opportunities
- Variable or compressed work week
