Call Centre Agent - Customer Service

Work setting

• Insurance company
• Telecommunications company

Responsibilities

Tasks

• Consult with clients after sale to provide ongoing support
• Explain procedures, risks and benefits to clients

Supervision

• Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge

• Salesforce
• Internet
• MS Word

Area of work experience

• Marketing

Sales experience

• Call centre

Additional information

Security and safety

• Basic security clearance
• Credit check
• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Quick learner

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available