Call Centre Agent

Full time (currently WFH with potential for HYBRID in the future)

$19.23/hour to start

Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home- and office-based work for this role with Member Care Team. Our customer service agents receive very high satisfaction scores from our membership and we are looking for someone with great customer service aptitude to join us!

WHO WE’RE LOOKING FOR – A BIT ABOUT YOU!

When you join Modo’s Member Care Team of agents, you’re part of a top-rated team who serves our membership as the first point of contact for any customer service related needs – from joining and making carsharing bookings, to helping with invoicing and billing questions, all the way to assisting with closing accounts.

This team is unionized under Unifor Local 3000 and the position offers great hourly wages starting at $19.23/hour and a stable, shift-based work schedule. Our agents currently all work at home, and soon will enjoy a hybrid of home-based and office-based shifts so that we can get back to in-person interactions.

We are hiring full-time positions. The shifts will be between 9am and 9pm and includes both Saturdays and Sundays and weekdays.

We’d love to hear from you if you’ve shown you:

• have 12 months (min) of call center customer service experience
• provide exceptional levels of service, problem resolution, and product knowledge
• use a variety of web-based applications such as CRMs and chat applications
• maintain database integrity and data quality
• record and manage all information in a detailed and accurate manner
• communicate efficiently through email and work proficiently with MS Office suite
• navigate Google maps
• be comfortable with the basics of driving a vehicle and the rules of the road
• understand the soft skills needed to be polite and professional at all times

And we’d love to know how you demonstrate these attributes that are just as important to succeed as part of our team:

• a pleasant and professional phone manner, and ability to interact in-person with all members of the public
• great communication skills – verbal and written
• personal initiative to prioritize requests
• the ability to work effectively and independently
• front-line customer service experience
• major bonus points if you have a working understanding of the concept and practice of carsharing

AND NOW, A BIT ABOUT MODO!

Modo is a co-op founded on social purpose: we transform communities by connecting people with places in a way that’s affordable, convenient, inclusive, and sustainable. Driven by people – not profit – Modo was the first carshare to open shop in BC back in 1997. Our promise is to offer an exceptional carsharing experience.

Modo is a leader in the ever-changing shared mobility space and our brand is well recognized and respected. Our employees share a passion for social impact; it’s what draws us together to do our best. We build our own software platform and you would be a key contributor to the user experience.

Modo operates on the unceded and shared territories of many First Nations. Unceded because most Indigenous Peoples in this province never entered into Treaty with the Canadian government, and shared because Indigenous lands are not divided by borders. Our main office is located on the unceded and shared ancestral lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Selí̓lw̓itulh (Tsleil-Waututh) Nations.

We and our members live and work on these lands and our cars move across them. We appreciate and respect the long- standing tradition of Indigenous Peoples in caring for the land. We recognize the harm that is caused to the environment – land, air, and water – through the use of vehicles, and commit to reducing that harm as a core part of our Purpose.

WHAT WE OFFER OUR EMPLOYEES
The best thing about working at Modo is our people. Everyone feels strongly connected to Modo’s purpose, and we respect one another and foster a sense of belonging.

You’ll have the continued support of a close-knit team who are committed to your success. Modo offers attractive health and wellness benefits. These include a comprehensive extended health and dental plan, generous sick days, a monthly health and fitness benefit, and a discount on Modo usage!

HOW TO APPLY
We encourage you – yes, You! – to apply, even if you feel you don’t meet all the requirements on our wish list. We value intelligence and creativity, and know that some skills can be learned on the job.

We appreciate and respect your effort in reaching out to us and will do our best to keep you informed throughout the recruitment process.

As an employer committed to equity, diversity, and inclusion, Modo especially welcomes applications from folks identifying with historically, persistently, and/or systemically underrepresented groups – if that speaks to you, you’re invited to let us know when you apply. If you require any accommodations for any reason, please let us know when you email us with your resume and cover letter.

We wish you the best with your application and can’t wait to learn more about you!

Job Type: Full-time

Salary: $19.23 per hour

Benefits:

• Dental care
• Extended health care
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Every Weekend
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• Call center: 1 year (required)

Work Location: Hybrid remote in VANCOUVER, BC

Application deadline: 2024-03-15