Call Centre Agent - Customer Service

Responsibilities

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes
• Address customers' complaints or concerns
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Perform general office duties
• Answer clients' inquiries and provide information