Call Centre Agent Supervisor

Responsibilities

Tasks

• Conduct performance reviews
• Recruit and hire staff
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Identify training needs and train workers in job duties and company policies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• 5-10 people