Care Coordinator - Ottawa

As a Care Coordinator within our Ottawa office, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the rural community in Ottawa to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers, and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

This is a 6-month Contract Position.

As a Care Coordinator, you will:

• Use scheduling software effectively to fulfill patients’ care plans
• Provide field staff with accurate schedules weekly
• Ensure care providers (Nurses) are scheduled effectively and efficiently
• Communicate effectively with care providers to ensure schedules are carried out
• Communicate with patients and families when schedule challenges arise, and problem-solve effectively
• Maintain accurate records of care provider availability
• Maintain continuity of care whenever possible
• Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
• Maintain accessibility by phone for patients, care providers, referral sources, and other stakeholders
• Actively pursue positive relationships with care providers and patients
• Follow up appropriately on missed visits
• Liaise with Care Supervisors to share patient and care provider feedback
• Resolve or escalate, as required, client concerns/issues
• Ensure dated notes are timely and clear, and contain appropriate and required information
• Ensure accurate, timely documentation and/or phone calls, both external and internal
• Respond to faxes and emails in a timely manner
• Prepare daily performance and tracking reports in a timely manner
• Enter all critical and relevant information into the system for appropriate follow-up and documentation
• Escalate appropriate concerns or risks for review and/or follow-up.

• Have customer service experience
• Have computer skills
• Demonstrate excellent telephone etiquette
• Be able to remain calm in stressful situations
• Be able to empathize with the complexity and difficulty of each client or field staff situation
• Be a detail-oriented, adaptable, and customer-focused team player
• Combine strong interpersonal skills with analytical problem-solving abilities
• Be self-directed, goal-oriented, and able to manage time and priorities
• Possess medical knowledge or medical background, and supervisory skills will be considered assets

• Strong verbal and written English communication skills required; the ability to communicate in French is considered an asset

Join us at CBI Health – Because Your Care Matters

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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