AddressImmigrate.ai is a leading technology company specializing in immigration solutions. We are
dedicated to simplifying the immigration process for individuals and organizations, leveraging
cutting-edge technology to provide seamless experiences for our clients. As we continue to
grow and expand our services, we are looking for a talented Customer Success Case Officer to
join our team and contribute to our mission.
Job Description:
As a Customer Success Case Officer at Immigrate.ai, you will play a crucial role in ensuring the
success and satisfaction of our clients. You will be responsible for managing and supporting
immigration cases for individuals and organizations, ensuring that their immigration journey is
smooth, compliant, and efficient. This position is ideal for individuals with mid-level experience in
Customer Success and a passion for making a positive impact on people's lives through
immigration solutions.
Key Responsibilities:
Case Management: Manage a portfolio of immigration cases, including but not limited to
work visas, family reunification, and citizenship applications.
Client Engagement: Build and maintain strong relationships with clients, serving as their
primary point of contact and addressing their inquiries and concerns.
Immigration Expertise: Stay updated on immigration policies, regulations, and
procedures to provide accurate guidance and advice to clients.
Documentation and Compliance: Ensure all required documentation is complete,
accurate, and submitted on time to meet immigration requirements.
Problem Resolution: Proactively identify and address any issues or challenges that
may arise during the immigration process, finding creative solutions to resolve them.
Communication: Keep clients informed about the progress of their cases, explaining
complex immigration concepts in a clear and understandable manner.
Collaboration: Collaborate closely with cross-functional teams, including legal experts,
to ensure the smooth handling of cases.
Data Management: Maintain accurate and up-to-date records of client interactions and
case details in our CRM system.
Client Feedback: Gather feedback from clients to improve our services and provide
input for product development.
Client Success Metrics: Monitor and track key performance metrics to assess the
success of cases and make data-driven improvements.
Qualifications:
Bachelor's degree in a related field preferred.
2-5 years of experience in a Customer Success or immigration-related role.
Strong understanding of immigration laws and processes
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational and time-management abilities.
Ability to work independently and as part of a team.
Proficiency in CRM software and Google Suite.
Why Immigrate.ai?
Join a dynamic and innovative team dedicated to simplifying immigration processes.
Opportunity to make a meaningful impact on individuals' lives.
Competitive compensation and benefits package.
Collaborative and inclusive work environment.
If you are passionate about immigration, have a track record of delivering exceptional customer
service, and are ready to contribute to our mission of making immigration easier and more
accessible, we encourage you to apply for the position of Customer Success Case Officer at
Immigrate.ai.
Job Types: Permanent, Full-time
Salary: $55,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's Degree (required)
Experience:
- Customer service: 2 years (preferred)
Ability to Commute:
- Toronto, ON M9C 5L5 (required)
Ability to Relocate:
- Toronto, ON M9C 5L5: Relocate before starting work (required)
Work Location: In person
