AddressWho we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.
Line of Business
This position of the Casualty Claims Unit is responsible for handling various types of mainstream commercial casualty claims including slip and falls, product liability and other general liability claims and must operate in accordance within all operational/Best Practices guidelines. This would include determining coverage, drafting reservation of rights and denial letters, attendance at mediation / settlement conference and instructing independent adjusters and attorneys in the negotiation and settlement of claims. Claims are primarily in Canadian venues, with limited worldwide exposures.
This position is located in Toronto, Ontario, and reports to the Casualty Claims Unit Manager.
What you need to know:
Review complex casualty claims in conjunction with policy wordings to determine coverage
Provide direction to adjusters on investigation of claims
Prepare disclaimer and/or reservation of rights letters and communication same to underwriters, brokers and insureds when applicable
Provide instruction to legal counsel to bring about appropriate resolution of claim
Ensure compliance by legal counsel of our litigation guidelines
Participate in mediation/ADR process to bring about resolution of claim
Negotiate settlements directly where possible
Issue payments within appropriate time frame
Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary
Inform management of all complaints, large losses, coverage issues, etc.
What we’re looking for:
Minimum of 10+ years handling complex commercial casualty claims, including umbrella and excess
College/University or equivalent industry experience
Experience in managing litigation files and ability to make decisions and give directions to counsel and/or adjusters
Strong negotiating skills
Strong written and oral communication skills
Excellent organizational and interpersonal skills
Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment
Ability to manage workload effectively and efficiently/ability to prioritize is essential
Proficient computer skills to navigate paperless claim file system
Travel: Approximately 20% to attend mediations/ADR.
AIG Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.
Functional Area: CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Insurance Company of Canada
