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Form of workRequisition ID: 40831
Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
This is specialized investigative and analysis work in the management of third party liability claims against the City. An incumbent independently investigates claims, garnering adequate evidence to evaluate legal liability; based on the determination of liability, in whole or in part, negotiates and settles claims within approved specified limits. An incumbent also acts in an advisory capacity to departments by making recommendations on risk reduction where issues of risk exposure are disclosed during investigations or identifies areas of significant concern to a superior to ensure appropriate remedial action.
Specific Duties and Responsibilities
Carries out detailed investigations and evaluations on third party liability claims initiated against the City to ensure the preservation of critical evidence, and compiles detailed claims information sufficient to facilitate a determination on legal liability to enable the defense of the City's position in court. This may include but is not limited to:
• Detailed scene attendance with photos, scale diagrams, witness statements, measurements, etc
• Reviews Notice of Claim to ensure compliance with the requirements of the Vancouver Charter and other enactments (i.e. the Limitation Act)
• Researches and evaluates historical City records related to the claim; identifies and interviews internal and external sources and technical experts as required; reviews applicable legislation, legal precedent, contract or agreements to assess legal liability
• Conducts analysis on information gathered to determine next steps in investigation process and final conclusion on legal liability
• Evaluates quantum of damages (bodily injury and property damage); views and assesses physical loss; reviews repair bills and/or estimates; reviews medical records and specialist reports to ensure that damages claimed are consistent with the nature and circumstances of the claim
• Investigates major incidents involving City work crews or City property where there may be a potential for a claim against the City
• Where appropriate, negotiates settlement with the claimant or their appointed representative (i.e. lawyer, insurance representative) and facilitates proper execution of appropriate documentation to absolve the City from legal liability in conjunction with claims settlement
• Acts as a witness on the City's behalf regarding legal action on claims handled and assists Legal Counsel in preparing evidence on investigation work or by carrying out additional work requested and necessary for the preparation of a legal defence to the action
• Maintains detailed, current and accurate records on all claims in the Claims Management System
• Prepares original correspondence of a complex nature and detailed investigation or other reports as required
• Other duties/responsibilities as assigned
Minimum Qualifications
Education and Experience:
• Minimum Grade 12 completion supplemented by completion of a substantive number of courses leading to achievement of the C.I.P. (Chartered Insurance Professional) designation or equivalent, courses leading to or completion of the CRM (Canadian Risk Management) preferred, including courses in claims investigation and adjusting supplemented by considerable practical experience in claims handling; or an equivalent combination of education and experience
Significant experience in the application of standard claims investigation principles and practices to a wide variety of claims, including but not limited to:
• Carrying out detailed scene attendances, including photos, scale diagrams, detailed statements, measurements, etc
• Considerable knowledge of, and practical experience in, the principles and practices for determining legal liability
• Considerable experience in the quantification of damages, both property damage and personal injury and familiarity with the tools and standard procedures for determining values (i.e. legal precedent, medical documentation, standard depreciation applications, etc.)
Knowledge, Skills and Abilities:
• Ability to review complex legal contracts and agreements in order to determine the appropriate apportionment of legal liability
• Ability to review and assess legal precedent and legislation/enactments as they relate to the claim being handled
• A working knowledge of general construction, maintenance, repair and operation of physical facilities and infrastructures
• Thorough knowledge of insurance and claims procedures and terminology
• Considerable knowledge of general claims administration and adjudication
• Excellent communication skills, both written and verbal
• Ability to work independently and to efficiently manage a caseload of claim files in a timely manner
• Attention to detail is mandatory given the potential for litigation on each claim
• Ability to prioritize work to meet targeted deadlines
• Ability to establish and maintain effective working relationships with a wide variety of internal and external contacts, including claimants and their appointed representatives (legal counsel, medical practitioners, insurance adjusters, trades people, etc.)
• Ability to negotiate claims settlements with claimants and/or their appointed representatives
• Ability to de-escalate situations involving confrontational and/or emotional individuals
• Good computer skills and familiarity with an electronic claims management system
Required Licenses, Certificates and Registrations: Class 5 BC Driver's License
Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 - 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.
Business Unit/Department: Finance, Risk & Supply Chain Management (1150)
Affiliation: CUPE 15 Non Pks
Employment Type: Regular Full Time
Position Start Date: May 2024
Salary Information: Pay Grade GR-026: $45.62 to $53.91 per hour
Application Close: April 12, 2024
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.Learn more about our commitment to diversity and inclusion.
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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.
