Client Service Representative - Full Time, Work From Home

Client Service Representative (CSR)

Location: Work From Home within the Metro Vancouver or Fraser Valley regional districts.

Job Title: Client Service Representative (CSR)

Job Type: Full-Time, Monday to Friday 8:30AM-5PM.

Industry: Financial Services

At True North, our mission is to help eligible Canadians obtain the Disability Tax Credit (DTC) and reclaim their unused credits and benefits. We are looking for a diligent, reliable, and enthusiastic individual to join our Client Service Representative team. In the CSR role you will engage with potential clients by phone and through a detailed and empathetic discovery process, determine their compatibility for our services.

Your core responsibilities will include:

• Outbound phone calls (up to 100+ calls per day) to potential clients to determine their compatibility for our services. Note we do not do any cold calling.
• Follow-up with clients regarding outstanding documentation required to begin the application process.
• Meet or exceed individual KPIs and objectives.
• Deliver exceptional customer service during every interaction.
• Maintain accurate customer records in a timely manner within our system.

Qualifications:

• Must reside and work within the Metro Vancouver or Fraser Valley regional districts.
• Strong communication and interpersonal skills.
• A commitment to learn basic income tax knowledge and apply TNDS values.
• Ability to multitask, manage your time effectively and adapt to change when required.

What We Offer:

• Ability to Work From Home 100% of the time.
• Full-time position with set working hours, Monday to Friday 8:30AM-5PM.
• Bonus program based on performance.
• Virtual training and onboarding support.
• Extended health and dental care.
• EFAP (Employee and Family Assistance Program) for our staff and their families.

We've worked hard to maintain the best customer experience and have received fantastic reviews (check them out yourself on Google, Facebook or the Better Business Bureau), and we're looking to continue with this level of customer service.

Curious about what it's like to work at True North Disability Services? Copy and paste this link to find out what our team members think!

https://www.youtube.com/watch?v=ZhbbtiTs8gA&feature=youtu.be

At True North, the health and wellness of our team is of the utmost importance. As a result of the pandemic, we adapted to offer remote onboarding, training, and working environments for our staff. This role offers the applicant the ability to Work From Home within the Metro Vancouver or Fraser Valley regional districts.

Job Type: Full-time

Salary: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care
• Work From Home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Application question(s):

• Please confirm you reside within the Metro Vancouver or Fraser Valley regional districts.

Education:

• Secondary School (required)

Work Location: In person

Application deadline: 2023-12-07
Expected start date: 2024-01-08