Address
Form of workCLK 12R - Client Service Representative
Position Classification
Clerk R12
Union
GEU
Work Options
Hybrid
Location
Williams Lake, BC V2G 5M1 CA (Primary)
Salary Range
$52,803.18 - $59,607.79 annually
Close Date
2/18/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Water,Land,ResourceStewardship
Ministry Branch / Division
FrontCounter BC
Job Summary
Apply your excellent customer service skills in this administrative opportunity
If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after. As a Customer Service Representative with Service BC in Williams Lake, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.
The Ministry of Water, Land, Resource Stewardship works collaboratively with ministries involved in the management of natural resources to coordinate people and resources to provide exceptional service to the public. The Ministry assists clients through its FrontCounter BC service counters, which simplifies the process for citizens and natural resource businesses who are seeking information or authorizations to utilize crown natural resources.
The Client Service Representative provides Client Services and financial/resource administration services for FrontCounter BC and ministry regional operations. Specifically, service is delivered to clients of the provincial government who require support in exploring opportunities and applying for access to crown resources (e.g. Lands, Water, Forests, Mines, Parks, Fish/Wildlife, etc.). This front line service is based on broad and in-depth knowledge of natural resource agencies and other agencies' legislation, regulations, policies and procedures. Training and knowledge is required to complete in-depth FrontCounter BC services in all natural resource subject areas.
Job Requirements:
- Grade 12 graduation or GED
- A minimum 2years clerical or administration experience in a formal business environment.
Preference may be given to applicants with:
- Experience working in a natural resource management field.
- Experience working in a highly regulated or policy/legislation governed environment.
- Experience using a variety of client/server database applications.
- Experience with conflict resolution and negotiation in a regulatory environment.
- Additional post-secondary education in the Natural Resource sector
For questions regarding this position, please contact Margaret.Vanderburgh@gov.bc.ca .
About this Position:
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .
Williams Lake: Williams Lake has a rich history regarding the Cariboo gold rush, and is located in a valley in the Interior Plateau of Central BC. Whitewater rafting and single-track mountain biking are unique activities available in Williams Lake. The Williams Lake Stampede is one of the biggest rodeos in Western Canada and pays tribute to its ranching history.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
Job Category
Administrative Services
