Client Service Representative

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Position Highlights

As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.

We anticipate filling potential vacancies throughout the Greater Vancouver & Fraser Valley.

Locations may include:

• Abbotsford
• Burnaby
• Langley
• North Vancouver
• Port Coquitlam
• Richmond
• Surrey
• Vancouver

Hours of operation are subject to change. Work shifts are Mondays to Fridays or Tuesdays to Saturdays. Part time hours of work may range up to 75% of regular bi-weekly hours and are based on business needs.

Position Requirements

Successful applicants will have:

• Previous customer service experience is strongly preferred
• Experience handling cash in a fast paced, transactional environment
• Proficient typing skills and excellent data entry accuracy
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced environment

Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these opportunities requires a minimum Class 5 BC Driver's License.

Position Information

What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in your role.
• Engaging Culture: We promote an inclusive and diverse work environment

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

• Resident – you will work at your primary in-office headquarters on all scheduled workdays.
• Hybrid 8 – you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
• Hybrid 10 – you will work a minimum of 10 days per month at your primary in-office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
• Mobile – you will work remotely or in the field on scheduled workdays within British Columbia, with the requirement to be at your primary on-site headquarters by exception only.

Job Type: Part-time

Salary: $30.17-$32.55 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Work Location: In person