Client Services Team Leader

Sunshine Coast Health Centre (SCHC) and Georgia Strait Women's Clinic (GSWC) are an ever-growing organization currently with 34 inpatient beds for men and 10 for women receiving treatment for addictions, mental health, and trauma. SCHC/GSWC values being a part of a growing wave of progressive, inclusive, and pioneering employers and mental health facilities that prioritize the care of their clients and staff. The organization is also licensed under the Vancouver Coastal Health Authority, accredited under Accreditation Canada, a Certified B Corp, and recently voted Best 2023 Employer by the Powell River Chamber of Commerce.

Our compassionate team of counsellors, doctors, nurses, support staff, and other professionals is central to SCHC's and GSWC's ability to provide effective care. Our Client Services department is an integral team that acts as the bridge between our medical and clinical departments as well as between clients and all staff.

Client Services Team Leaders provide a safe and supportive environment for clients at SCHC and GSWC. Client Services Team Leaders perform an important role for every client as a dedicated and knowledgeable support person, providing unbiased, compassionate, and empathetic care to meet our clients‘ needs while with us.

We are currently looking to add casual Client Services staff to our growing team.

Responsibilities:

• Support and assist clients during their time at SCHC/GSWC in a professional, compassionate, and empathetic manner.
• Develop and maintain supportive and advocating relationships with clients from arrival to departure.
• Maintain and support client “culture and climate” at SCHC/GSWC.
• Empower clients during their treatment through collaboration, contribution, and presence.
• Lead client admission and orientation for new arrivals.
• Regularly check-in with new clients and ensure they are settling in after admission.
• Guide clients to proper avenues when they have concerns.
• Respond to and support client inquiries in collaboration with clinical staff as needed.
• Lead client outings and coordinate off-site appointments as required.
• Approve client requests for day passes or LOAs, following protocols and procedures.
• Administer medications as requested, following protocols and procedures in place.
• Collaborate with senior management and CEO with day-to-day activities and projects.
• Maintain health & safety and emergency procedures as outlined in SCHC/GSWC policies.

Requirements:

• Class 4 Drivers License
• SMART facilitators certification
• Valid First Aid and CPR certification

At SCHC/GSWC, we offer individualized treatment and care for our clients, knowing each of them is unique and different from the other. We believe the same about our staff and that is the greatest strength they bring. We are committed to being an equal opportunity employer and to creating a diverse environment that includes everyone.

Job Types: Casual, Permanent

Salary: $24.00-$25.00 per hour

Benefits:

• Company events
• Discounted or free food
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Ability to commute/relocate:

• Powell River, BC V8A 0H8: reliably commute or plan to relocate before starting work (required)

Work Location: In person