Client Success Manager

• Provide front line communication with clients for support services
• Provide smooth transition of clients from sales to implementation stage
• Provide project management services from kick-off to go-live
• Communicate with clients throughout the implementation
• Create scope document, project plan, change order, manage, and monitor customer implementations of our software
• Provide implementation status reports for stakeholders
• Work closely with developers to ensure projects meet necessary requirements and specifications
• Communicate with clients’ responsibilities to keep tasks on track
• Regularly seek client feedback, manage client expectations, and help resolve issues
• Provide online client training
• Provide client with testing and go-live assistance

Job Types: Full-time, Permanent

Salary: $60,000.00-$75,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (required)

Willingness to travel:

• 25% (required)

Work Location: Remote